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Rules
From 1 October you will earn earn eBucks on your FNB Forex charges based on the reward level of your specific account.
The rules
- All Forex transactions must be performed via FNB Online Banking.
- Only Forex inward and outward payments qualify.
- eBucks percentage is linked to the charges incurred by the customer.
- eBucks will be paid in the month after the transaction was made.
Read the full terms and conditions
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Your participation in the programme
- FNB Forex is an earn-partner of the eBucks Rewards Programme, which allows you to earn eBucks on qualifying foreign exchange transactions.
- These terms and conditions must also be read with the terms and conditions published on the eBucks website, www.eBucks.com (hereinafter referred to as 'the eBucks website"). If there is any conflict between the two, the terms and conditions on the eBucks website will prevail.
- The programme is owned, run and managed by FNB-eBucks, a business unit of First National Bank, a division of FirstRand Bank Limited.
- FNB Forex may, at our discretion, include or exclude any qualifying foreign exchange transaction from taking part in the programme.
- These terms and conditions must be read together with the product and service specific terms and conditions for the qualifying foreign exchange transactions available on www.fnb.co.za
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Earning eBucks
- You will earn rewards in the form of eBucks on qualifying foreign exchange transactions, subject to clause 3 below.
- You are responsible for any tax implications on any eBucks earned or spent from being a member of the eBucks Rewards Program. We recommend that you obtain independent professional advice regarding the tax consequences arising from the receipt or spend of any eBucks.
- In order to earn eBucks, you must meet the qualifying criteria, as determined by FNB from time to time.
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Qualifying Criteria:
- You must be an FNB Customer within the Smart, Personal, Wealth or Business Banking segments
- You must be a member of the eBucks Rewards Programme with an eBucks account
- All your FNB accounts must be in good standing (means an account that is open, active and not more than one month in arrears and cannot be under debt review)
- The transactions must be inward or outward foreign exchange payments in a foreign currency (not South African Rands)
- The inward or outward foreign exchange payments must be made via either online banking or through formal standing instruction
- Online Banking: means that customer has accepted the rate and asked for the payment to be made via our FNB online banking channel;
- Formal Standing Instruction: a formal standing instruction for inward payments is where a customer has agreed for FNB to process the inward swift according to set rules without contacting the customer; and a formal standing instruction for outward payments is where the customer has a regular defined payment which the customer has authorised FNB to make on his behalf without subsequent intervention.
- Exclusions
- Rewards are not available to those customers already loaded on special commission discount pricing.
- You will not earn eBucks on certain transactions as notified by us from time to time, including but not limited to foreign notes, travellers' cheques, foreign currency account (FCA) funding, customer foreign currency account (CFC) funding, cash passport, Paypal, Moneygram or any other foreign exchange products.
- General Earn Rules and Account Information
- The eBucks received will be linked to the charges on the foreign exchange transactions (e.g. an earn of 15% will mean the customer may get 15% back on the commission we charge on the original transaction). The rewards are calculated in terms of the Earn Rules which will be determined by us from time to time. A copy of these Earn Rules, including the earn table with the earn percentages are available on www.ebucks.com
- We will display the total eBucks you earn under your account profile on the eBucks website. This will be the sole record of eBucks earned. You may also enquire about the eBucks you have earned via the eBucks Call Centre. Your rewards will reflect on your account monthly in arrears, as shown on your monthly statement. You will also be able to view your rewards via your online banking profile.
- You must ensure the eBucks displayed under your account profile on the eBucks website are correct. Should you have a dispute in respect to your rewards as reflected on your monthly statement, you must bring it to our attention in writing via the eBucks Call Centre within thirty (30) days after we display the eBucks under your eBucks account profile. Failure to do this will mean that your statement is final and binding.
- We have the right to reverse eBucks accumulated by you via foreign exchange transactions, if the eBucks were awarded in error, or accumulated as a result of disqualified transactions.
- Spending eBucks
- You may spend your eBucks in accordance with the terms and conditions published on the eBucks website
- Amendments to the programme's terms and conditions
- The terms and conditions relating to the eBucks Rewards Programme for FNB Forex and the Earn Rules may be amended by us from time to time. We will give you reasonable notice of such change.
- We will inform you of these changes either on the eBucks and/or www.fnb.co.za website or by sending you the changed terms and conditions.
- eBucks may also amend the programme terms and conditions. eBucks will publish changes on the eBucks.com website.
- End or suspension of the programme
- We may end or suspend our participation as a partner in the eBucks Rewards Programme on reasonable notice to you.
- You will not lose the eBucks earned up to the date we end or suspend our participation in the programme and you will be able to spend you accumulated eBucks in accordance with the terms and conditions published on the eBucks website.
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