Stop Payments and Debit Orders
Reverse or stop unauthorised debit
Protect your money. With FNB you have the power to reverse and/or stop unauthorised debit orders any time, anywhere using our digital banking
platforms. There's no need for you to deal with unnecessary paperwork or go into a branch, you can do it via the Banking App, Online Banking and Cellphone Banking. Soon you will be able to confirm new debit orders before they are processed. To find out more, visit
Debit Order FAQ's
What is a debit order?
Under what circumstances can I dispute a debit order against my account?
Why would a debit order be unauthorised?
Are unauthorised debit orders a problem that only affects FNB customers ?
How were my banking details obtained?
Why am I unable to dispute/reverse a debit order that is not older than 40 days for an amount of R200 or less ?
What happens if I dispute a valid debit order?
Will I be charged a fee for disputing a debit order
How can I dispute/reverse a debit order?
Am I able to dispute a Debit Order older than 40 days for any amount?
Stop Payment FAQ's
What is a Stop Payment?
What is the difference between a stop payment and a stop order?
When can I place a stop payment?
For how long is the stop payment valid?
Will I be charged a fee for stopping a debit order?
What can happen if I stop a valid debit order?
Am I able to cancel a stop payment?
What does it mean to stop a debit order based on an amount range?
Stay alert + in control
Keep track of your debit orders, receive SMS notifications for new debit orders and stop or reverse any unauthorised
debit orders at no extra cost.
inContact SMS notifications for all new debit orders.
Be in control
You can conveniently stop/reverse unauthorised debit orders any time, anywhere.
Get it instantly
Receive immediate reversal on unauthorised debit orders when you dispute within 40 days of the transaction.
You can login to any Digital Channels to check your account statements
How it works
Watch + learn
First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).