Please note that on your third failed attempt, your profile will be blocked.
Username |
Password |
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Forgot your login details? Reset your Username or Password |
This is your third and last login attempt available.
Your profile will be blocked if you fail to enter your login details correctly.
We've noticed that you've tried to login more than 3 times. |
This could help Reset your Username or Password |
You might have blocked your Online Banking Profile. | |
In order to unblock your profile, reset your username and password. |
FNB makes every reasonable effort to ensure the accuracy of our network coverage maps. From time to time, there may be factors beyond our control, which may affect our network coverage. These factors may include, but are not limited to, the weather, topography, and man-made structures. FNB makes no representations, warranties or guarantees on the accuracy, aptness or extensiveness of network coverage maps. FNB accepts no responsibility for any actions taken or not taken by the user of the coverage maps.
FNB makes every reasonable effort to ensure the accuracy of our network coverage maps. From time to time, there may be factors beyond our control, which may affect our network coverage. These factors may include, but are not limited to, the weather, topography, and man-made structures. FNB makes no representations, warranties or guarantees on the accuracy, aptness or extensiveness of network coverage maps. FNB accepts no responsibility for any actions taken or not taken by the user of the coverage maps.
Please note that issues logged will be used for informational purposes to motivate network enhancements.
Adjust your voice, data and SMS bundles from month to month as your needs change.
Auto Top Up automatically tops you up with airtime and data when you are running low - to a chosen amount and you can set a monthly limit.
View your balances and real time transaction history at any time, at no extra cost, just like you do with your bank statements.
View + manage all your SIMs, just like you do your bank accounts.
Manage your whole family's SIMs in one place from balances to detailed call logs. You can also order a replacement SIM and do a SIM swap.
Earn up to 15% back in eBucks rewards on your Connect SIM spend.
Reward levels | You get | If you create a package with 350min and 500MB data using Connect Flexi. |
---|---|---|
Reward Level 1 | 1.0% back in eBucks when your Connect SIM spend | You get eB38; You effectively pay R373 |
Reward Level 2 | 2.5% back in eBucks when your Connect SIM spend | You get eB94; You effectively pay R367 |
Reward Level 3 | 5.0% back in eBucks when your Connect SIM spend | You get eB188; You effectively pay R358 |
Reward Level 4 | 7.5% back in eBucks when your Connect SIM spend | You get eB282; You effectively pay R348 |
Reward Level 5 | 15% back in eBucks when your Connect SIM spend | You get eB564; You effectively pay R320 |
*Effective rates and prices are calculated taking into account eBucks rewards paid out monthly
Step 1
SMS will be received from courier once normal operations resume
Step 2
Confirm your delivery address using the link on your delivery confirmation SMS.
or alternatively
Confirm your delivery address once you are contacted by the delivery company.
Note: Please answer your phone to confirm your delivery address, 3 failed attempts to contact you will result in your order being cancelled.
Step 3
When collecting your FNB SIM, please have a copy of your ID or driver license.
Step 4
Your SIM will be activated within 24 hours after your SIM has been delivered.
If you requested to port during the sales process your port request will be processed after your SIM has been activated. The porting process may take between 24 to 48 hours.
If you have not requested to port during the sales process you can also port your inContact or Cellphone Banking number by dialling *147#.
Please note: You may receive a SMS from your current cellular service provider to confirm your porting. Please reply to the SMS to ensure that your porting is successful.
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Qualifying criteria
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Qualifying criteria
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You will be billed R199. You will only qualify for the rebates if you spend a minimum of R150 on your Connect SIM(this excludes the monthly ConeXis debit order and any purchases using eBucks as the payment method).
The rebate will be paid monthly in arrears before the 8th of every month.
One rebate per customer
You will be billed R199. You will only qualify for the rebates if you spend a minimum of R150 on your Connect SIM(this excludes the monthly ConeXis debit order and any purchases using eBucks as the payment method).
The rebate will be paid monthly in arrears before the 8th of every month.
One rebate per customer
The promotional prices are valid from 18 December 2019 to 31 March 2020.
Not available on eBucks shop and ATM. All bundles are valid for 30 days from the date of purchase.
Dial *147# from your FNB Connect SIM and follow these easy steps:
Step 1:
select 'Services'
Step 2:
select 'Bundle Management'
Step 3:
select 'Usage Notifications'
Step 4:
select the bundle type you would like to opt in/out of.
See the below guideline:
You can also call our Customer Care Centre on 135 from an FNB Connect SIM or 087 575 0147 from a non-FNB SIM.
What will happen when I am opted in of bundle depletion notifications?
Can I choose which channel (SMS or email) I want my bundle depletion notifications to be sent to?
Can I deactivate my inContact number from receiving bundle depletion notifications?
Can I choose a threshold to receive the bundle depletion notification?
What bundle depletion notifications will I receive if I am opted out?
1. Where and how do I take up a Connect product?
Via FNB.co.za
Logon to FNB Online Banking and choose from our wide range of products and devices.
Via Cellphone Banking:
Dial *120*321# and select "FNB Connect".
Via Branch:
Visit your nearest FNB Branch to take up a Connect SIM.
When taking up the Connect SIM, you have the option to move your existing number (port) to Connect. All you have to do is ensure that the number that you wish to port is on Prepaid.
2. How do I RICA my SIM
Your SIM is automatically RICAed for you based on the FICA information that you provided when opening your bank account, if this information has changed please take your ID and proof of address to your nearest branch to update your information.
1. How will I receive my SIM once my application has been submitted and/or approved?
Your SIM will be delivered to you by an FNB approved courier. An FNB approved courier will contact you to confirm your delivery address. Alternatively, to expedite your delivery, you can follow the instructions on the delivery SMS to login on to the link provided in the delivery SMS and enter your delivery address. Please ensure that you are available to receive delivery on the date confirmed with the courier. Please ensure that you have a copy of your ID on delivery of your SIM.
Please note after 3 unsuccessful attempts to deliver your SIM; the order will be cancelled, and the SIM will not be delivered.
2. If you have taken up a SIM at branch your SIM will be given to you at the branch once you have completed the sales process.
1.1. How do I buy Artime or Data?
FNB Online Banking | FNB Cellphone Banking |
---|---|
Step 1: Login to FNB Online Banking and select "Buy" | Step 1: Dial *130*321# |
Step 2: Select "Airtime and Bundles" | Step 2: Select "Airtime and Bundles" |
Step 3: Follow easy prompts | Step 3: Follow easy prompts |
FNB Banking App | FNB ATM |
---|---|
Step 1: Log onto the FNB Banking APP | Step 1: Go to the nearest FNB ATM |
Step 2: Select "BUY" | Step 2: Select "More Options" |
Step 3: Select "Prepaid Airtime and Bundles" | Step 3: Select "Prepaid/LOTTO & FNB Connect" |
Step 4: Follow easy prompts | Step 4: Follow easy prompts |
1.2. How do I convert Voice bundles
*147# |
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Step 1: Dial *147#
Step 2: Select option 3, "Services"
Step 3: Select option 2, "Buy Bundles"
Step 4: Follow easy prompts
For Flexi customers any bundle purchases using the *147# will be added to the monthly invoice.
1.3. What is an Auto Top Up?
You can set up an Auto Top Up, which will automatically recharge your airtime or data, when your balance reaches R5 or 10MB of data.
Setup Auto Top Up on: |
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Auto Top Up on FNB Online Banking: |
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Step 1: Log onto FNB Online Banking
Step 2: Select "My Bank Accounts" followed by "My SIM Cards"
Step 3: Select the SIM that you want to set up Auto Top Up for.
Step 4: Select "Auto Top Up"
Step 5: Select "Add"
Step 6: Select "Create"
2.1 How do I check my airtime/data balances?
You can check your balance by dialling *111# from your Connect SIM or from any of our electronic platforms such as FNB Online Banking.
You can view your balance on the following channels |
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Dial *111#
Dial *147#
FNB Cellphone Bankine (*120*321# & *130*321#)
FNB Online Banking
FNB Banking App
2.2 Where can I view my usage history or request an itemised bill?
You can view your call log online using Connect transaction history. Connect transaction history displays the last 150 transactions/calls.
Connect transaction history is available on the following channels: | Request your itemised billing via the following channels: |
---|---|
FNB Online Banking | FNB Online Banking |
FNB Banking App | FNB Cellphone Banking |
Manage your cellular spend just like your banking.
Step 1: Login to FNB Online Banking
Step 2: Click "My Bank Account"
Step 3: Select "My SIM Cards"
1. Understanding your FNB Connect Top Up payments
1.1 What are the available scheduled payment dates?
You can choose any day of the month for your scheduled FNB Connect Top Up package payment.
Please note FNB Connect Top Up package bundles are allocated after successful payments are received. Your first payment will include any once-off fees and charges over and above the package subscription amount.
1.2 What happens if my scheduled payment fails?
If your scheduled payment fails, you will be able to make a manual payment using the USSD channel on *147#.
1.3 If I take up an FNB Connect Top Up package in the middle of the month, will I pay pro rata?
No, pro rata is no longer applicable on FNB Connect Top Up packages. When you take up an FNB Connect Top Up package in the middle of the month, you will only be billed for the package subscription amount and any applicable once-off fees on your selected payment date.
1.4 Will I forfeit my subscription and once-off bundles if I migrate to another FNB Connect Top Up package?
You will not forfeit your subscription and once-off bundles if you migrate to another Top Up package.
1.5 Will I forfeit my subscription and once-off bundles if I migrate from an FNB Connect Top Up package to a Postpaid package?
You will not forfeit your once-off bundles should you migrate from a Top Up package to a Postpaid package. However, you will forfeit your Top Up package subscription bundles since you are changing to a different rate plan. To upgrade from Top Up to a Postpaid package, contact FNB Connect Customer Service on 087 575 0147.
1. Understanding your Postpaid payments
1.1 What are the available payment dates?
Please note the following payment dates are available for Postpaid packages:
Please note the following for the first payment for Postpaid packages:
We recommend that you do not use Full Roaming when travelling as rates are extremely high.
1. What are the alternatives when travelling abroad?
2. What are the key factors to take into consideration when activating International Roaming?
1. How do I order another SIM if I have misplaced my SIM or my SIM is stolen?
You can obtain a replacement SIM from your nearest FNB Branch or alternatively you can use the "Order Replacement SIM" function on FNB Online Banking.
2. How do I perform a SIM Swap?
You can perform a SIM Swap by using FNB Online Banking, FNB Banking App, at any FNB ATM or at your nearest FNB Branch.
What should I do if I am experiencing Network Coverage issues?
For voice, data and SMS coverage issues, please set your Carrier/Network settings to "Automatic" on your device. You must also switch data roaming on, on your device. If you need further assistance please contact our Customer Service centre.
1. What is porting?
Porting is keeping your existing number and moving it to a Connect SIM.
2. How do I port my number over to Connect?
To port during the take up process, please complete the highlighted section during the sales process.
Please note that you may also receive a SMS from your current cellular network to confirm your port. Please respond to this SMS to ensure that your port is successful.
Via Branch: When taking up a SIM at a branch you need to advise the branch consultant that you wish to keep your existing number when taking up a Connect SIM. Porting at branch can be done during the sales process.
Port to an existing Connect SIM
If you didn't port during the sales process you can still port your number after experiencing the Connect SIM. You can port by dialing *147# or calling the Connect Customer Care.
Via *147#:
Dial *147# and select "Port your Number" from your Connect SIM. Please note that you can only port a registered InContact or FNB Cellphone Banking cellphone number when using this channel.
Via Connect Curstomer Care:
Dial 147 from your Connect SIM.
3. How long does it take for my number to be ported?
Porting usually takes between 24 to 72 hours from the time your Connect SIM Card is activated, however there are a number of reasons why the porting process can take longer than 72 hours, see below:
Customer initiates Port | Port is completed |
---|---|
Mon-Fri before 17:00 | Same day between 19:30 and 23:30 |
Mon-Fri after 17:00 | Next day between 19:30 and 23:30 |
Saturday 9:00 to 13:00 | Same day between 19:30 and 23:30 |
Sunday or Saturday after 13:00 | Monday between 19:30 and 23:30 |
Please note that you may receive a SMS from your network provider. Please confirm your port to ensure that your port is not delayed.
Please note if you have ported, you will not be able to recharge using FNB Cellphone Banking (*120*321# or *130*321#) for 48 hours after the port has been completed. Please use FNB Online Banking, FNB App or any FNB ATM to recharge during this period.
4. Can I still port my cellphone number if I am currently on a contract?
If you want to port a number that is on contract, it is advised that you call your current service provider to request your number to be switched to prepaid, you are able to port to Connect easily by dialing *147# from a Connect SIM and selecting "Port my existing number" or by calling the customer care (dial 147 from any Connect SIM).
5. What happens to my old SIM as well as all free minutes/data or any other benefits that I had on my previous SIM once I have ported?
Once ported your old SIM will stop working and you will lose all unused benefits. You are advised to use up all existing minutes/data/talking points, before porting is completed.
1. How do I activate my Connect SIM once I received it?
If your SIM is delivered via courier it will be activated 24 hours after delivery. If you wish to activate the SIM immediately after receiving your SIM from the courier, you can use the following channels:
Activation Channels |
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FNB Online Banking
FNB Cellphone Banking (*120*321#)
FNB ATM
FNB Banking App
FNB *147#
Please note: It is advisable to only activate the SIM once you have received it.
1. What is a SIM spend limit?
SIM spend limit, also referred to as a Soft Lock limit is a feature that allows you to manage and control your monthly spend limit. Connect SIM spend limit is the maximum amount of out-of-bundle spend you wish to incur on a SIM. This feature is only available for Postpaid Plans.
2. What happens when I've reached the SIM spend limit?
When the SIM spend limit is reached, you will not be able to incur further out-of-Bundle charges. You may increase your SIM spend limit based on your available Connect credit limit.
3. What contributes to the SIM spend limit?
Only out-of-bundle charges are considered on the SIM spend limit, these include calling Premium Rated Numbers, as well as calling international numbers whilst in South Africa. The accumulated SIM spend limit does not consider subscription package(s) spend, recurring bundles, once-off SIM & Connection fees and International roaming (when travelling outside South Africa) spend.
4. What is the maximum SIM spend limit I can set?
The minimum limit allowed is R1 and maximum limit is based on maximum available Connect credit limit.
5. What if I have more than one Connect SIM spend limit?
You set a SIM limit on each SIM. Therefore, every SIM can have a different limit based on your needs.
6. How do I set or update my SIM spend limit?
You can only set or update your SIM spend limit on the FNB App. The SIM spend limit will be effective immediately. Please follow the steps below:
Open the FNB App and select SIM Cards, this will bring up all your FNB Connect SIM Cards. Choose the SIM you would like to set or update the SIM spend limit for, and set a new limit.
Please purchase bundles to avoid out of bundle costs. Data bundles can be purchased via FNB Online Banking, FNB Cellphone Banking (*120*321# or *130*321#), FNB Banking App, FNB ATM, or *147# for Contract, Top Up, prepaid and data packages.
1. How can I save on my data usage?
2. What could be the possible reasons for my data being depleted quickly?
There could be a number of reasons as to why your data gets depleted faster than normal or you receive a data bill shock. See below a few:
Device apps:
Internet Browsing:
Device Software Update:
1. How do I block my Connect SIM?
You can block your Connect SIM by using FNB Online Banking or at an FNB ATM.
2. I have accidently blocked my SIM by entering the incorrect PIN, how do I get my PUK number?
Get your PUK number on: |
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*147# |
FNB App |
FNB Online Banking |
How do I get my MMS and data settings for my device?
You can have your phone settings sent by dialling *147# and selecting "Phone Settings" from your Connect SIM.
These are numbers you need to know from balance enquiries to customer service enquiries.
Customer care numbers | |
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Customer Service | 135 from a Connect SIM or 087 575 0147 from a non Connect SIM, alternatively email connecthelp@fnb.co.za |
Self-service | *147#(USSD), FNB Cellphone Banking, FNB Banking APP and FNB Online Banking |
Recharge | *130*321# or *120*321# (FNB Cellphone Banking), FNB.mobi, FNB ATM, FNB Banking APP and FNB Online Banking |
Balance Enquiry | *111# |
Block SIM | 087 575 0147 |
Please call me | *140*cell number# |
Voice mail | 132 |
Bundle | Roll over | Transfer |
---|---|---|
Reward | No | No |
Supplementary Bundle | No | No |
Upon activation | Yes | Yes |
Nite data | Yes, to Nite bundle | Yes, to Nite bundle |
Once Off | Yes | Yes |
Subscription | Yes | Yes |
Recurring | Yes | Yes |
Transferred | No | No |
Rolled over | No | Yes |
Experience our clearer, faster and wider coverage for yourself!
Included with your smartwatch, TV, laptop or gaming console purchase from Connect, you will get a complimentary Top Up Go Promo SIM, offering you:
every month for 24 months.
Your Top Up GO SIM can be used in any SIM-enabled device and it's quick and easy to get started.
Simply insert it and follow the prompts.
Can't use it? Share it!
If all your devices already have SIMs, why not give your Top Up GO SIM to a family or household
member or even a friend. Or swop it out for an existing SIM and experience Connect for yourself.
If you get your SIM at your nearest FNB branch, our friendly branch staff will activate your SIM for you. If you have ordered your SIM online or via our Contact Centre, your SIM will be delivered to you, free of charge. Upon delivery, your SIM will be activated within 24 hours.
If you get your SIM at your nearest FNB branch, our friendly branch staff will activate your SIM for you.
If you get your SIM at your nearest FNB branch, our friendly branch staff will activate your SIM for you.
Talk Max![]() Unlimited Voice
50 MB data ![]()
Talk Max Pro![]() Unlimited Voice
1GB data ![]()
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Subject to FNB Connect Fair Use Policy (FUP) and usage rules. Allocations are valid for 30 days only.
*Prices applicable for promotional period. Terms and conditions apply.
Subject to FNB Connect Fair Use Policy (FUP) and usage rules . Allocations are valid for 30 days only.
*Prices applicable for promotional period. Terms and conditions apply.
Deliveries are made within 3 - 7 working days. Read these safety tips for receiving an order.
Free data, voice minutes & SMSs monthly
There are 3 ways of ordering your SIM:
Get your SIM right here. Choose between a variety of options under Cellular Contracts. Your SIM will be delivered to you free of charge.
Get your SIM by phoning us on 087 575 0147. Your SIM will be delivered to you free of charge.
If you get your SIM at your nearest FNB branch, our friendly branch staff will activate your SIM for you. If you have ordered your SIM online or via our Contact Centre, your SIM will be delivered to you, free of charge. Upon delivery, your SIM will be activated within 24 hours
If you get your SIM at your nearest FNB branch, our friendly branch staff will activate your SIM for you.
If you get your SIM at your nearest FNB branch, our friendly branch staff will activate your SIM for you.
*Make the most of this plan, adhere to our fair usage policy:
Top Up is 30% cheaper than Connect Prepaid, and you get FREE data on Top Up.
Get more flexibility, multiple SIMs, and manage it all with real-time itemised billing.
Get up to 15% back when you spend on Connect.
On all data only plans
You will receive an SMS from the courier.