Choose your own
Create your own Flexi package monthly
Don't run out of Airtime or Data
Set an Auto Top Up
No bill shock
View your bill in real-time
SIMple Management
Manage your family's SIMs in one place
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Qualifying criteria
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Qualifying criteria
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You will be billed R199. You will only qualify for the rebates if you spend a minimum of R150 on your Connect SIM(this excludes the monthly ConeXis debit order and any purchases using eBucks as the payment method).
The rebate will be paid monthly in arrears before the 8th of every month.
One rebate per customer
You will be billed R199. You will only qualify for the rebates if you spend a minimum of R150 on your Connect SIM(this excludes the monthly ConeXis debit order and any purchases using eBucks as the payment method).
The rebate will be paid monthly in arrears before the 8th of every month.
One rebate per customer
1. Where and how do I take up a Connect product?
Via FNB.co.za
Logon to FNB Online Banking and choose from our wide range of products and devices.
Via Cellphone Banking:
Dial *120*321# and select "FNB Connect".
Via Branch:
Visit your nearest FNB Branch to take up a Connect SIM.
When taking up the Connect SIM, you have the option to move your existing number (port) to Connect. All you have to do is ensure that the number that you wish to port is on Prepaid.
2. How do I RICA my SIM
Your SIM is automatically RICAed for you based on the FICA information that you provided when opening your bank account, if this information has changed please take your ID and proof of address to your nearest branch to update your information.
1.1. How do I buy Artime or Data?
| FNB Online Banking | FNB Cellphone Banking |
|---|---|
| Step 1: Login to FNB Online Banking and select "Buy" | Step 1: Dial *130*321# |
| Step 2: Select "Airtime and Bundles" | Step 2: Select "Airtime and Bundles" |
| Step 3: Follow easy prompts | Step 3: Follow easy prompts |
| FNB Banking App | FNB ATM |
|---|---|
| Step 1: Log onto the FNB Banking APP | Step 1: Go to the nearest FNB ATM |
| Step 2: Select "BUY" | Step 2: Select "More Options" |
| Step 3: Select "Prepaid Airtime and Bundles" | Step 3: Select "Prepaid/LOTTO & FNB Connect" |
| Step 4: Follow easy prompts | Step 4: Follow easy prompts |
1.2. How do I convert Voice bundles
| *147# |
|---|
Step 1: Dial *147#
Step 2: Select option 3, "Services"
Step 3: Select option 2, "Buy Bundles"
Step 4: Follow easy prompts
For Flexi customers any bundle purchases using the *147# will be added to the monthly invoice.
1.3. What is an Auto Top Up?
You can set up an Auto Top Up, which will automatically recharge your airtime or data, when your balance reaches R5 or 10MB of data.
| Setup Auto Top Up on: |
|---|
| Auto Top Up on FNB Online Banking: |
|---|
Step 1: Log onto FNB Online Banking
Step 2: Select "My Bank Accounts" followed by "My SIM Cards"
Step 3: Select the SIM that you want to set up Auto Top Up for.
Step 4: Select "Auto Top Up"
Step 5: Select "Add"
Step 6: Select "Create"
2.1 How do I check my airtime/data balances?
You can check your balance by dialling *111# from your Connect SIM or from any of our electronic platforms such as FNB Online Banking.
| You can view your balance on the following channels |
|---|
Dial *111#
Dial *147#
FNB Cellphone Bankine (*120*321# & *130*321#)
FNB Online Banking
FNB Banking App
2.2 Where can I view my usage history or request an itemised bill?
You can view your call log online using Connect transaction history. Connect transaction history displays the last 150 transactions/calls.
| Connect transaction history is available on the following channels: | Request your itemised billing via the following channels: |
|---|---|
| FNB Online Banking | FNB Online Banking |
| FNB Banking App | FNB Cellphone Banking |
Manage your cellular spend just like your banking.
Step 1: Login to FNB Online Banking
Step 2: Click "My Bank Account"
Step 3: Select "My SIM Cards"
2.1. What are the available debit order dates?
Please note the following debit order dates are available for Contract packages:
Please note the following debit order dates are available for Top Up packages:
In the event of a debit order failing; debit order dates maybe adjusted.
Please note the following for the first debit order for Contract Packages:
Please also note the following applies for the first debit order for Top Up Packages:
1. What is porting?
Porting is keeping your existing number and moving it to a Connect SIM.
2. How do I port my number over to Connect?
To port during the take up process, please complete the highlighted section during the sales process.
Please note that you may also receive a SMS from your current cellular network to confirm your port. Please respond to this SMS to ensure that your port is successful.
Via Branch: When taking up a SIM at a branch you need to advise the branch consultant that you wish to keep your existing number when taking up a Connect SIM. Porting at branch can be done during the sales process.
Port to an existing Connect SIM
If you didn't port during the sales process you can still port your number after experiencing the Connect SIM. You can port by dialing *147# or calling the Connect Customer Care.
Via *147#:
Dial *147# and select "Port your Number" from your Connect SIM. Please note that you can only port a registered InContact or FNB Cellphone Banking cellphone number when using this channel.
Via Connect Curstomer Care:
Dial 147 from your Connect SIM.
3. How long does it take for my number to be ported?
Porting usually takes between 24 to 72 hours from the time your Connect SIM Card is activated, however there are a number of reasons why the porting process can take longer than 72 hours, see below:
| Customer initiates Port | Port is completed |
|---|---|
| Mon-Fri before 17:00 | Same day between 19:30 and 23:30 |
| Mon-Fri after 17:00 | Next day between 19:30 and 23:30 |
| Saturday 9:00 to 13:00 | Same day between 19:30 and 23:30 |
| Sunday or Saturday after 13:00 | Monday between 19:30 and 23:30 |
Please note that you may receive a SMS from your network provider. Please confirm your port to ensure that your port is not delayed.
Please note if you have ported, you will not be able to recharge using FNB Cellphone Banking (*120*321# or *130*321#) for 48 hours after the port has been completed. Please use FNB Online Banking, FNB App or any FNB ATM to recharge during this period.
4. Can I still port my cellphone number if I am currently on a contract?
If you want to port a number that is on contract, it is advised that you call your current service provider to request your number to be switched to prepaid, you are able to port to Connect easily by dialing *147# from a Connect SIM and selecting "Port my existing number" or by calling the customer care (dial 147 from any Connect SIM).
5. What happens to my old SIM as well as all free minutes/data or any other benefits that I had on my previous SIM once I have ported?
Once ported your old SIM will stop working and you will lose all unused benefits. You are advised to use up all existing minutes/data/talking points, before porting is completed.
1. You can set your limit to control your spend.
When you initially set your limit, it is applied after 15 minutes however if an existing limit is changed the new limit will only come into effect from the beginning of the next month.
SIM limit can be setup using the following channels:
1. How do I block my Connect SIM?
You can block your Connect SIM by using FNB Online Banking or at an FNB ATM.
2. I have accidently blocked my SIM by entering the incorrect PIN, how do I get my PUK number?
| Get your PUK number on: |
|---|
| *147# |
| FNB App |
| FNB Online Banking |
Buy a new iPhone, Huawei or Samsung smartphone from 1 - 30 April '19,
and you get to enjoy an extra 5GB pm for the next 3 months
- total data amount valued at R1 170.
Experience faster data and connectivity than ever before.
Top Up is 30% cheaper than Connect Prepaid, and you get FREE data on Top Up.
Get more flexibility, multiple SIMs, and manage it all with real-time itemised billing.
Get up to 15% back when you spend on Connect.
Get smartphones, laptops, fitness devices, TVs and gaming consoles and pay over 24 months.
