We are obliged to maintain and verify client information. Failure to submit complete and clear copies of ALL the required documents will impact on our ability to maintain our banking relationship with you, the client.
We require the most recent bank verified documentation (KYC documentation) pertaining to our FNB banked businesses. Failure to submit complete and clear copies of ALL the required documents will impact on our ability to maintain our banking relationship and to provide our clients with the service they expect. In circumstances where the documentary requirements are not met, we will be forced to place a transactional hold on the bank accounts and/or terminate our banking relationship with the clients.
Contact your Business Banker or the Business KYC/FICA Desk on 087 335 5405 to determine which documents are outstanding.
Send an email with your documents or query to BusinessFICADocs@fnb.co.za
Email or speak to your banker for assistance
Your outstanding documentation can be uploaded via Online Banking
Go to your nearest FNB Branch for personal assistance
Once we have received your outstanding documents, they will be verified by the Quality Assurance Specialists. This process can take up to 48 hours, after which you will receive an SMS to inform you that the hold on your Business Account has been lifted.