Providing you with 24 hour banking
convenience for your customers
FNB Self Service Delivery is responsible for the ATM network representation throughout South Africa.
What this is
Get innovative solutions and
an ongoing support system
- We have the ability to customise solutions and innovative transactions and products
- We have a wide variety of signage options to choose from
- We have a dedicated team monitoring service recovery
- We maintain a 96%* availability standard during peak hours
- We offer a 24/7 support desk for technical queries related to your device
- We have a dedicated team monitoring service requests via multiple input streams
- Our aim is to acknowledge complaints/queries within 2 hours of receipt, and resolve them within 48 hours*
*Complexity and queries/complaints logged during weekends should be taken into account.
Adding value to your
Our products and services support the customers' needs and we continuously work on optimisation
and innovations to enhance the customers' experience on an FNB ATM or self service device.
- We develop a strong understanding of your unique business needs by analysing business
intelligence data specific to your environment and identify opportunities to improve it
- We monitor customers' perceptions and experience with our channel through
customer care, social media and email
- FNB ATMs offer a personalised user interface through personalised product offers,
personalised advertising and technologically advanced transactions such as pre-staged
Helping you get started
There are a range of ATM products to suit your business needs and allow you to serve your customers better.
Our focus is on placement, availability, and innovative products.
Free device installation
We'll help you get set up
Fully understand your machine
Free receipt rolls for your device
Stationery to keep you going
Free maintenance + technical support
Always on call to help out
Ensure customers know where you are
Enables a broader range of transactions
Customers can make a cash withdrawal using a voucher
ATM with Deposits
Cash deposit function with QWERTY keyboard
For high volume locations within retail hubs
Getting it made easy
- Documents based on the type of business
- Other qualifying criteria may apply depending on the type of ATM, location and business category
First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).