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SIM swap


087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

ATM fraud


Contact numbers for reporting
ATM related incidents (24 hr)

SA only

0800 110 132

Damaged or stolen cards

087 575 9406

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Card skimming


24 hour single fraud line

SA only

087 575 9444

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Outside SA

+27 11 369 2924

Online fraud


24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Shoulder surfing


24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Identity theft


24 hour single fraud line

SA only

087 575 9444

SA Fraud Prevention Service

0860 101 248

Email

www.safps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Scams


24 hour single fraud line

SA only

087 575 9444

Email

bchotline@fnb.co.za

South African Police Services

419scam@saps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Report damaged + lost cards


087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Glossary


Saswitch

Any ATM that is not an FNB ATM, reflecting the gold and black Saswitch sign.

Reporting process

The process that is followed to resolve an issue.

Disputes

Disputes are not fraudulent by nature but are a disagreement between a customer, a service provider or supplier of goods purchased and the bank. In dispute cases a customer has consented to a transaction taking place, they are not victims of fraud.

Transaction

A debit or credit processed through your account.

Fraud

Unlawful and intentional misrepresentation which causes actual or potential prejudice to another.