Saswitch
Any ATM that is not an FNB ATM, reflecting the gold & black Saswitch sign.
Reporting process
The process that is followed to resolve an issue.
Disputes
Disputes are not fraudulent by nature but are a disagreement between a customer, a service provider or supplier of goods purchased and the bank. In dispute cases a customer has consented to a transaction taking place, they are not victims of fraud.
Transaction
A debit or credit processed through your account.
Fraud
Unlawful and intentional misrepresentation which causes actual or potential prejudice to another.
Saswitch
Any ATM that is not an FNB ATM, reflecting the gold & black Saswitch sign.
