Switch debit orders with a dedicated team to help you. Download the switching form
Debit order Disputes
If you have a debit order that you know you did not sign up for, you can dispute it in a few easy steps. You have the power to reverse and/or stop unauthorised debit orders for amounts of R200 or less anytime, anywhere via the FNB Banking App, Cellphone Banking or Online Banking. You will receive immediate reversal on an unauthorised debit order if you dispute it within 40 days of the transaction.
If you have an unauthorised debit order for an amount greater than R200 and would like to dispute it, you can call 087 575 9404 or visit your nearest branch for assistance.
Terms, conditions + rules apply
Salary Switching
It's easy to get your salary paid into your Premier Current Account. Having a minimum monthly deposit of R13 500 into your Premier Current Account also gets you straight onto reward level 1 with eBucks Rewards.
All you need to do to have your salary paid into your account is this:
From there, we'll contact your employer and instruct them to switch your salary to your FNB account.
For more, contact 0860 102 970 or email debitorders@fnb.co.za
Terms, conditions and rules apply
As a Gold customer, you can get up to 100% off your monthly fee for ConeXis X1.
Monthly discount fees are structured differently for Gold, Premier, Private Clients and Private Wealth accounts. Customers will be billed R119. Thereafter, the discount corresponding to the level they are on will be deposited into their bank account. Rebates will be paid within 48 hours.
That's where we round your card purchase up to the nearest rand and transfer the difference into your Savings Account. This means that you save every time you swipe
How does Bank Your Change® work?
How do I access my savings?
1. Activate Bank Your Change® on Cellphone Banking:
Login to you Cellphone Banking account (Dial *120*321#)
Step 1: Select option 5 (Save and Invest).
Step 2: Select option 6 (Savings Account)
Step 3: Savings Account already exists. OR Select the option of the Savings Account to maintain.
Step 4: Brief explanation of Bank Your Change®. Select option 1 (Continue)
Step 5: Select Bank Your Change top-up amount (R0, R2, R5, R10, R20 or R50). Select relevant option.
Step 6: Confirm details and T&Cs. Select option 1 (Confirm)
Step 7: Confirmation screen for Bank Your Change
2. Activate Bank Your Change® on App:
Add or maintain Bank Your Change® to an existing Savings Account on FNB App
Step 1: Select ''Savings Account'' on FNB App
Step 2: Click the ''Bank Your Change®'' icon on the Savings Account settings to Add or maintain Bank Your Change®
Step 3: Select the top-up amount to be added to your left over cents every time you swipe, the options are R0 (bank left over cents) or R2, R5, R10, R20 and R50, then click ''Update''
Step 4: Click ''View Terms and Conditions''
Step 5: Tick ''I accept''
Step 6: Click ''Confirm'' to continue
Step 7: Click ''Finish'' on success screen - Updated the top-up amount
3. Activate Bank Your Change® on Online Banking:
Step 1: Click ''Manage'' Savings Account on account settings
Step 2: If you are requesting Bank Your Change®, Click ''Add''
Step 3: Choose a top-up amount to be added to your left over cents every time you swipe, the options are R0 (bank left over cents) orR2, R5, R10, R20 and R50, then click ''Update''
Step 4: Select the ''Terms and Conditions'' to open and tick
Step 5: Click ''Submit'' to continue
Click ''Finish'' on success screen. You can top-up your Bank Your Change® by choosing a top-up amount of R2, R5, R10, R20 or R50. Each swipe adds that amount from your transactional account to the cents you've saved on your purchases, into your Savings Account. To add a top-up amount follow the same process used to activate Bank Your Change® and select the option Change top up amount and follow the screen prompts.
5
Meet a fifth reward requirement from a new product group
4
Meet a fourth reward requirement from a new product group
3
Meet a third reward requirement from a new product group
2
Meet a second reward requirement from a new product group
1
Meet a first reward requirement from ANY product group
| My Cheque | Credit card | Digital Banking | Borrow | Home and car | Start to save | Family and Insurance |
|---|---|---|---|---|---|---|
| The total value of your card purchases and Cash@Till® withdrawals is more than all your cash withdrawals at ATMs and branches during the month*. | Spend at least R2 500 on your credit card each month. | Make at least two financial transactions on the app. | Have used your overdraft to the amount of at least R1 000 each month. | Have a Wesbank or a FNB Vehicle Finance account with your car on nav>>Car. Setup a debit order from your FNB Gold Cheque Account. | Have a Linked Savings Pocket or Savings Account with a balance that grows by at least R250 each month. | Have an FNB Life Policy with min cover of R400 000. Pay the premiums for your policy from your Gold Cheque account each month. |
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OR |
OR |
OR |
OR |
OR |
OR |
OR |
| Have at least three debit orders off your cheque account. *ALL card purchases and cash withdrawals (Cash@Till® and ATM/FNB branch withdrawals) made using your FNB Gold Credit Card and FNB Gold Cheque Card will be considered for this requirement. |
Spend at least R750 online using your credit card each month. | Have Connect spend of R200 each month. | Have a personal loan with original loan amount R10 000 where the debit order is set up from your FNB Gold Cheque Account. | Have a Home loan or a Smart bond that has a flexi facility with an outstanding balance of R75 000, where the debit order is set up from your FNB Gold Cheque Account, or there is a salary stop order set up. | Maintain a minimum monthly balance in your FNB Linked Savings Pocket or Savings Account, FNB Gold Cheque Account or FNB Fixed Deposit Account. If you have an FNB Linked Savings Pocket, Savings Account or FNB Gold Cheque Account, you'll need to maintain a monthly balance of at least R5 000. If you have an FNB Fixed Deposit Account, you'll need to maintain a monthly balance of at least R10 000. |
FNB Funeral Cover product of min R50 000. Have min two lives assured. Pay the premiums for your policy from your Gold Cheque account each month. |
| 15% on fuel and Uber
If you spent R1 200 on fuel in a month, at any fuel station and Uber, you'd earn eB1 800 |
15% on groceries
If you spent R2 000 at Checkers & Shoprite in a month, you'd earn eB3 000 |
1,5% on shopping
If you swiped for R1 500 on your Credit Card in a month, you'd earn eB225 |
15% on connect
If you spent R200 on Connect airtime + data in a month, you'd earn eB300 |
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Rand value R180 back |
Rand value R300 back |
Rand value R22 back |
Rand value R30 back |
That's a total of R532
back in eBucks and R150 on your FNB Smartphone every month
*Transacting on the FNB Banking App includes payments, transfers and purchases but excludes debit orders, deposits and viewing of accounts.
Qualifying spend excludes any device premiums linked to your contract(s).
Get up to 3x your monthly account fee back in value
When you spend at our partners
When you learn from home
When you stay connected
When you travel
Subject to eBucks earn rules
Set your sights on more with Islamic Aspire.
We're talking unlimited day-to-day banking, borrowing money easily, rewards for banking better, knowing what you pay for every month and saving towards your dream. Your spouse can get the all-inclusive Islamic Aspire Current Account at a single, discounted fee of R49 pm.
Get digital banking at no extra cost, two eWallet sends, inContact, card swipes, electronic transactions and prepaid airtime purchases - safely and conveniently.
Cash withdrawals of up to R3000 pm at FNB ATMs and cash deposits of up to R3000 pm at FNB ATMs and selected retailers.
Save money easily with a Savings Account and boost your savings with regular payments and Bank Your Change®.
Enjoy membership to eBucks Rewards and earn eBucks that never expire which you can use towards fuel, shopping and travel.
Get up to 3x your monthly account fee back in value
When you spend at our partners
When you learn from home
Gold gives you access to fast banking via secure digital banking channels.
