The FNB Banking APP

Unparalleled simplicity and convenience

As a registered Online Banking user, you can access the FNB Banking App

Download the free app for Android™, Apple™,BlackBerry™ and Nokia™ Symbian devices*.

Using the Free FNB Banking App you can

• Make and receive Geo Payments
• Set up Stop Payments
• Make payments and transfer funds
• View Transfer and Payment History
• Send money
• Contact your Relationship Banker
• View accounts and detailed balances
• Locate FNB branches or ATMs
• Access an FNB Directory
• Make and receive calls
• Send and receive messages
• Buy prepaid products
• Top up your FNB Connect Accounts
• Purchase FNB Connect ADSL bundles
• View foreign exchange rates

For queries please email: fnbappsupport@fnb.co.za
To find out how to link your device call: 087 575 0362

View the software license agreement and remote banking agreement

*Android devices include HTC, Samsung, LG, Motorola, Sony Ericsson and Huawei. BlackBerry devices include the Torch, Storm, Bold and Curve that are OS5 or higher

Cellphone Banking

Banking at the touch of a button

Access your money anytime, anywhere using your cellphone.

Even without your ATM card you can now do your banking via Cellphone Banking.

Telephone Banking

It's your bank on call

As an FNB transactional account holder, you can enjoy flexible banking at your own convenience

Speak to a telephone banking consultant or transact via the interactive voice response (IVR) line, whenever, wherever via a single access number.

inContact

FNB's FREE Notification Messaging Service

Keep track of money moving in and out of your account.

This innovative messaging service helps or enables you to keep track of transactions on your account, via e-mail or SMS.

Choose to receive your messages during the day between 7am and 8pm or 24 hours a day.

Choose which accounts are linked to inContact.

Register for inContact via Online Banking or call 087 575 9404.

eBucks

Be rewarded for doing everyday things, like swiping your card.

Your eBucks never expire.

Because your eBucks card is linked to your qualifying account it allows you to earn while you spend.

For every rand you spend on specified purchases, you can earn a guaranteed 1% back in eBucks! You can then spend your eBucks at various eBucks partners including Dis-Chem Pharmacies, HiFi Corporation, Incredible Connection and Makro. You can even fill up with fuel at Engen.

In addition to your Shopping Rewards you may earn eBucks on:

• Fuel Spend
• Checkers & Shoprite Spend
• Prepaid Airtime Spend
• Prepaid Electricity Spend

Customers who qualify for eBucks, qualify for great discounts, including:

• up to 40% off kulula.com flights
• up to 40% off Ster Kinekor & Nu Metro movie tickets
• up to 40% off Woolworths gift cards
• up to 40% off Makro gift cards
• up to 40% off Dis-Chem Pharmacies gift cards
• up to 40% off selected vouchers and other promotional products

How to start earning:

• Check that your qualifying FNB products are linked to your eBucks account
• Swipe your FNB Credit Card to start earning
• Pay for purchases at one of the eBucks retail partners using your FNB Credit Card and swipe your eBucks card at the till to earn double eBucks from both the bank and the retail partner
• About eBucks Rewards
  More about eBucks www.eBucks.com

FNB Connect

Cheap rates, free calls and reduced data bundles

FNB Connect ADSL Data

From 1 July 2013

* T&C's apply, maximum uncapped ADSL discount up to R399.00 applies.

For more information on Uncapped ADSL data from FNB Connect visit www.fnbconnect.co.za or log into FNB Online and click on the FNB Connect tab.

3G Data

From 1 July 2013

To get rewarded with 3G data, you must be an active FNB Tablet, Smartphone or Laptop Contract holders. For more information please visit the Tablets and Smartphone page on www.fnb.co.za

To access FNB Connect, log on to Online Banking or call 087 575 0001.

Email Statements

Get your statements emailed for free promptly, consistently and securely every month.

With email statements, you get your statements faster than paper statements. You can download, save and print your statements. FNB has installed security measures to protect your information.

You could save R138 per year with email statements.

This is a free service which can easily be activated from your Online Banking profile in 4 easy steps.

1. Select My Bank Accounts, then Menu and then Email Statements under Statements.
2. Select the appropriate account/s of which you require the statements to be delivered to you via email
3. Enter the primary email address to which you'd like the statements to be sent to.
4. Select the formats you would prefer to receive your statements in - plain text (CSV), PDF or both (account dependent)

What e-mailed statements offer me:

• Easy to store - you can keep the email statements safely on your PC until they are required.
• Easy to file - it is easier to file an electronic statement versus a paper statement.
• More secure - email statements are more secure than paper statements as paper statements. can be lost in the post. The statement is encrypted and cannot be tampered with.

Bank Your Change

Grow your balance in your linked Savings Pocket

Automatically save your 'left over' cents when you swipe your FNB Cheque or debit card.

Round the purchase amount up to the nearest rand, and have this transferred to your linked Savings Pocket, free of charge.

You can save more by choosing a 'top up' amount of R2, R5, R10, R20 or R50. This amount will be added to the cents that are saved per purchase and deposited in your linked Savings Pocket.

To start saving now call 0860 327 827.

Cash @ Till

Draw cash directly from a tillpoint at a store.

Cash@Till™ allows you to use your Cheque Card to withdraw cash at tillpoints of specific retailers such as Pick 'n Pay and Checkers.

Simply tell the cashier that you need to draw cash and they will assist.

Lost Card Protection

Protection in the event of a lost or stolen card

Report a lost or stolen card within 24 hours of the incident to the dedicated, toll free, 24 hour hotline! FNB will assist in the event of a non-PIN related fraud on your account.

Dedicated Call Centre

Trained staff to help you get things done.

Our dedicated call centre is equipped with trained staff to assist you with any queries you might have about your account.

Courier Card Delivery

Avoid the queues at a branch

What could be simpler than having your card courier delivered to you?

Open your Cheque Account Online and we will courier deliver your Cheque Card to you.

Tablet and Smartphone Offer

Is your phone as smart as your bank?

Get a Smartphone or Tablet from FNB and you can bank anywhere via the FNB APP

New and existing FNB clients can get a smart device at reduced rates to access their accounts via the FNB APP.

• Existing customers can apply via Online Banking
• New customers must apply for an FNB Cheque Account on the mobile pricing option

Clients can get these devices and pay for them over a 24 month period with zero additional fees, interest or charges payable.

In addition, FNB will:

• Courier deliver your smart device to you at a cost of R150
• Switch your debit orders, beneficiaries and salary, for free
• Allow you unlimited Cheque card swipes
• Give you free subscriptions to Online Banking, Cellphone Banking, Telephone Banking and the FNB APP
• Grant you four free FNB ATM withdrawals a month - excluding branch, cheque and saswitch charges

View the Mobile Pricing Guide

To take up this offer, monthly Cheque Account deposits are required.

The table below details the device and account fees applicable:

Due to high demand, FNB cannot guarantee the colour of any Apple iPad product/s. Limited stock is available and FNB cannot guarantee a delivery date at this time. Should you place an order with FNB, please rest assured that we will do our utmost to get your device to you in the shortest possible time. FNB also undertakes to communicate regularly with clients who have placed an order.

Manufacturer's repair centres for Smartphones/Tablets under Warranty.

Apple iPad

If your Apple iPad is faulty (this does not include physical damage) you can send an e-mail to fnbipad@myistore.co.za with all your information (name, cellphone number, e-mail address, collection address and serial number of the device) plus a description of the fault.

You also have the option of returning the device to an iStore.

Samsung Support

If the device is faulty within 7 days of receipt, call Brightpoint on 011 928 8370. If the device becomes faulty after 7 days of receipt, call Samsung on 0860 726 786.

To escalate any Samsung issues, you can send an e-mail to fnbescalations.za@brightpoint.com.

Acer Support

If the device is faulty please call 0860 777 286

BlackBerry Support

Call Brightpoint on 011 928 8370. To escalate any Blackberry issues, you can send an e-mail to fnbescalations.za@brightpoint.com or customerservice.za@brightpoint.com.

HTC Support

Call 011 460 8000 or e-mail fnbrepairs@leaf.co.za.

Visa Privileges

Visa - your perfect companion

Enjoy more from life, whether you're travelling or at home.

Your Visa card offers an excellent selection of travel, dining, shopping and lifestyle opportunities.

While on your travels, should you have a medical emergency or your card is lost or stolen, you have access to an international support network to assist you.

Find out more about Visa privileges .

AA Emergency Roadside Assistance

Never be left stranded again

FNB Petro Card holders receive automatic AA Emergency Roadside Assistance cover, which provides a helping hand when you or your vehicle are experiencing problems.

This service offers

Roadside Repair Service, which includes:

• Re-fuelling petrol up to ten litres
• Restarting a flat battery
• Changing flat tyres
• Key lock-out service

Tow-in Service - for mechanical or electrical vehicle breakdowns

Stand By You: - Request this service when your car breaks down and an armed security guard will stay with you until the AA patrolman arrives. In addition to personal protection, this service reduces the risk of hijacking and vandalism whilst you're on the side of the road.

AA Emergency Roadside Assistance is subject to terms and conditions.
For roadside assistance call: 0860 70 60 50

Additional Services

AA Emergency Roadside Assistance offers courtesy services up to a maximum of R500 for emergencies occurring more than 100 kilometers from your home.

These courtesy services include:

• Car hire
• Overnight accommodation for you and four other passengers
• Transportation or the cost covered for you to collect your repaired vehicle

Please note: If you are involved in an accident, AA will arrange for your vehicle to be towed to the nearest AA approved repair centre or to a destination of your choice. You will be responsible for the costs incurred.

How to use the AA Roadside Assistance service

In an emergency please call 0860 70 60 50 and supply your Petro card number* to the consultant.

An AA appointed contractor will be sent to provide you with assistance. Upon his arrival please produce your Petro Card and proof of identity for the service.

* Petro Card number is the 16 digit number printed on the back of your card

Additional Cards

Multiple cards linked to one account

Have the flexibility to link additional Cheque Cards to your account - ideal for a spouse or children 18 years and older.

How I can get it?

When logged in on to FNB Online Banking, select the My Bank Accounts tab, My Cards sub tab, Menu, Additional Card, select an account and follow the instructions.

For more information contact 087 575 0000

Use Your Card Abroad

Use your FNB card at any terminal displaying the Visa logo

Travelling has never been this convenient

Wherever you go in the world, Visa ensures that you can access your cash to buy gifts, access services, enjoy leisure activities and more.