The Financial Advisory and Intermediary Services Act (FAIS)
Regulate financial service providers
The Financial Advisory and Intermediary Services Act, also known as FAIS, aims to regulate financial service providers (FSP's) by protecting you against improper conduct by such FSPs.
What this is
Qualified to render services and give advice
The Act makes provision for FSP's to be licenced and authorised through the Financial Sector Conduct Authority (FSCA).
Complaints
Have your say
If you are not satisfied with advice given or a service rendered in relation to a particular product, please refer your complaint to the bank and we will attempt to resolve the issue internally.If however you remain unsatisfied, after all internal processes have been exhausted, the FAIS Ombudsman has been created by the FSCA to handle all FAIS related complaints.
