The Code of Banking Practice (the Code) deals with the various banks' relationship with their customers in South Africa.
The Code provides valuable safeguards for customers and helps individuals understand how banks are expected to deal with them. Copies of the Code are available from the member banks and from the Banking Council.
There is only one version of the Code of Banking Practice available:
The Ombudsman for Banking Services ('Ombudsman') deals with unresolved complaints between a client and their bank.
The Ombudsman does this by investigating complaints by members of the public, mediating between the parties to the dispute, and, where the mediation is not successful, making recommendations for the settlement of the complaints
Complaints dealing with commercial decisions taken by our Bank, such as issues concerning credit and pricing, will not be entertained.