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Get in touch


FNB is here to help you. Do you know that in terms of the National Credit Act No.34 of 2005, you are entitled to one Credit Report once a year, in your month of birth.

Apply here for your Credit Bureau Report

If you need additional reports

You may obtain these at any other time against payment of the Credit Bureau Fee.

Please direct any queries with regard to the Credit Bureau Report to:

Telephone: +27 (0) 11 214 6000/0861 482 482

Email: webmaster@transunionitc.co.za

Operating hours: Monday to Friday 08h00 to 17h00 and Saturdays from 08h00 to 13h00

Code of Banking Practice


Managing our relationship with you

All banks which are members of the Banking Council are committed to
maintain the standards of fairness set out in the Code.

What this is


Keeping relationships healthy


The Code of Banking Practice (the Code) deals with the various banks' relationship with their customers in South Africa.

The Code provides valuable safeguards for customers and helps individuals understand how banks are expected to deal with them. Copies of the Code are available from the member banks and from the Banking Council.

There is only one version of the Code of Banking Practice available:

View the Code of Banking Practice - commencement date 1 January 2012

 

The Ombudsman


Mediating between the parties


The Ombudsman for Banking Services ('Ombudsman') deals with unresolved complaints between a client and their bank.

The Ombudsman does this by investigating complaints by members of the public, mediating between the parties to the dispute, and, where the mediation is not successful, making recommendations for the settlement of the complaints

Ombudsman Requirements

  1. The complaint must be in writing
  2. The complaint must have been formally lodged with FNB and the customer (you) must be unhappy with the response
  3. FNB's official complaint reference number must be quoted as evidence that the complaint has been lodged

Complaints dealing with commercial decisions taken by our Bank, such as issues concerning credit and pricing, will not be entertained.