Tracking your bills has never been easier. Contract bills can be viewed on Online Banking and Cellphone Banking.
You can contact our Customer Service call centre on 147 FREE of charge from your FNB Connect cellphone.
We will deduct a monthly debit from your nominated FNB account.
For the first month, pro rata rules apply when you activate your SIM card within the first month. This means that if you activate your SIM on the 15th of the month, you will only be billed for half the month and your allocation of voice minutes, SMSs and/or data would be half of the full month's allocation.
When I take up a Top Up contract on or before the 15th of the month Upon activating your SIM card you will receive prorate inclusive bundles (voice minutes, SMSs and/or data) where real-time collection of payment will take place from the take-up date until the end of the month.
You will receive an invoice on the 17th of every month. Payment will be for the following month from the 1st of the month until the last day of the month. The collection of payment will happen on the 25th of each month. If the 25th is a public holiday, the billing will occur on the working day prior to the 25th of the month. The allocation of your inclusive bundles will occur on the 1st of the month.
When I take up a Top Up contract after the 15th of the month You will receive prorate inclusive bundles (voice minutes, SMSs and /or data) upon the activation of your SIM card, collection for which will happen on the 25th of the month. You will also be billed for the next month's subscription fee on the 25th of the month. As such you will be billed for 2 amounts:
For the following months, collection of payment will happen on the 25th of each month. If the 25th is a public holiday, the billing will occur on the working day prior to the 25th of the month. The allocation of the bundles will occur on the 1st of the month.
