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Connect SIM


SIMple + rewarding

What do I need to know when getting a Connect SIM Card


1. Where and how do I take up a Connect product?

Via FNB.co.za
Logon to FNB Online Banking and choose from our wide range of products and devices.

Via Cellphone Banking:
Dial *120*321# and select "FNB Connect".

Via Branch:
Visit your nearest FNB Branch to take up a Connect SIM.

When taking up the Connect SIM, you have the option to move your existing number (port) to Connect. All you have to do is ensure that the number that you wish to port is on Prepaid.

2. How do I RICA my SIM
Your SIM is automatically RICAed for you based on the FICA information that you provided when opening your bank account, if this information has changed please take your ID and proof of address to your nearest branch to update your information.

Delivery


1. How will I receive my SIM once my application has been submitted and/or approved?"
Your SIM will be delivered to you by an FNB approved courier. An FNB approved courier will contact you to confirm your delivery address. Alternatively you can follow the instructions on the delivery SMS to login on to the link provided in the delivery SMS and enter your delivery address. Please ensure that you are available to receive delivery on the date confirmed with the courier. Please ensure that you have the a copy of your ID on delivery of your SIM.

Please note after 3 unsuccessful attempts to deliver your SIM; the order will be cancelled and the SIM will not be delivered.

2. If you have taken up a SIM at branch your SIM will be given to you at the branch once you have completed the sales process.

1. Recharging


1.1. How do I buy Artime or Data?

FNB Online Banking FNB Cellphone Banking
Step 1: Login to FNB Online Banking and select "Buy" Step 1: Dial *130*321#
Step 2: Select "Airtime and Bundles" Step 2: Select "Airtime and Bundles"
Step 3: Follow easy prompts Step 3: Follow easy prompts
FNB Banking App FNB ATM
Step 1: Log onto the FNB Banking APP Step 1: Go to the nearest FNB ATM
Step 2: Select "BUY" Step 2: Select "More Options"
Step 3: Select "Prepaid Airtime and Bundles" Step 3: Select "Prepaid/LOTTO & FNB Connect"
Step 4: Follow easy prompts Step 4: Follow easy prompts

1.2. How do I convert Voice bundles

*147#

Step 1: Dial *147#

Step 2: Select option 3, "Services"

Step 3: Select option 2, "Buy Bundles"

Step 4: Follow easy prompts

For Flexi customers any bundle purchases using the *147# will be added to the monthly invoice.

1.3. What is an Auto Top Up?
You can set up an Auto Top Up, which will automatically recharge your airtime or data, when your balance reaches R5 or 10MB of data.

Setup Auto Top Up on:
  • FNB Online Banking
  • FNB Banking App

Auto Top Up on FNB Online Banking:

Step 1: Log onto FNB Online Banking

Step 2: Select "My Bank Accounts" followed by "My SIM Cards"

Step 3: Select the SIM that you want to set up Auto Top Up for.

Step 4: Select "Auto Top Up"

Step 5: Select "Add"

Step 6: Select "Create"

2. Viewing your balance


2.1 How do I check my airtime/data balances?
You can check your balance by dialling *111# from your Connect SIM or from any our electronic platforms such as FNB Online Banking.

You can view your balance on the following channels

Dial *111#

Dial *147#

FNB Cellphone Bankine (*120*321# & *130*321#)

FNB Online Banking

FNB Banking App

2.2 Where can I view my usage history or request an itemised bill?
You can view your call log online using Connect transaction history. Connect transaction history displays the last 150 transactions/calls.

Connect transaction history is available on the following channels: Request your itemised billing via the following channels:
FNB Online Banking FNB Online Banking
FNB Banking App FNB Cellphone Banking

3. View and manage all your SIMs in one place.


Manage your cellular spend just like your banking.

Step 1: Login to FNB Online Banking

Step 2: Click "My Bank Account"

Step 3: Select "My SIM Cards"

Understanding your Invoice


  1. Your information
  2. Period of the invoice
  3. Monthly subscription fee for the contract
  4. Service Fee for the SIM
  5. International calls are charged at International calling rates and not at In Bundle rates
  6. Out of bundle, SMS, Data and voice charges
  7. Total amount due for the invoice period

2.1. What are the avaliable debit order dates?

Please note the following debit order dates for voice, data contracts and Top Up packages:

  • 20th of the month
  • 25th of the month
  • Month end

In the event your debit order fails; your debit order date maybe adjusted.
Please also note the following for the first debit order for Top Up Packages:

  • If your SIM is activated before the 15th of the month. You will be charged a prorated amount for that month.
  • If your SIM is activated after the 15th of the month. You will be charged in arrears on the pre-selected debit order date. You will be charged for next month as well as the month you activated your SIM.

International Roaming


We recommend that you do not use Full Roaming when travelling as rates are extremely high.

1. What are the alternatives when travelling abroad?

  • Use SMS Roaming, this enables you to use the SMS service while overseas, but NOT voice and data. (Only available for contract subscribers)
  • When overseas, get a local SIM card from that country to use.
  • If you are using a Smart Phone or Tablet, make sure your mobile/cellular data is switched off to avoid high costs.
  • Use WiFi when possible for browsing or call using the VoIP application such as the FNB Banking App, Whatsapp or Skype.

2. What are the key factors to take into consideration when activating International Roaming?

  • Your SIM Limit and Credit Limit do not apply while roaming.
  • You will be charged for all calls, both incoming and outgoing.
  • Inclusive Data, Voice and SMS's on your package cannot be used while roaming.
  • Your international bill can take up to 3 months to be issued to you.
  • Promotion free data and other allocation can not be used while roaming.

I lost my SIM or need a replacement SIM


1. How do I order another SIM if I have misplaced my SIM or my SIM is stolen?
You can obtain a replacement SIM from your nearest FNB Branch or alternatively you can use the "Order Replacement SIM" function on FNB Online Banking.

2. How do I perform a SIM Swap?
You can perform a SIM Swap by using FNB Online Banking, FNB Banking App, at any FNB ATM or at your nearest FNB Branch.

I have limited coverage


What should I do if I am experiencing Network Coverage issues?
For voice, data and SMS coverage issues, please set your Carrier/Network settings to "Automatic" on your device. You must also switch data roaming on, on your device. If you need further assistance please contact our Customer Service centre.

Porting


1. What is porting?
Porting is keeping your existing number and moving it to a Connect SIM.


2. How do I port my number over to Connect?
to port during the take up process, please complete the highlighted section during the sales process.

Please note the you may also receive a SMS from your current cellular network to confirm your port. Please response to this SMS to ensure that your port is successful.

Via Branch: When taking up a SIM at a branch you need to advice the branch consultant that you wish to keep your existing number when taking up a Connect SIM. Porting at branch can be done during the sales process.

Port to an existing Connect SIM

If you didn't port during the sales process you can still port your number after experiencing the Connect SIM. You can port by dialing *147# or calling the Connect Customer Care.

Via *147#:
Dial *147# and select "Port you Number" from your Connect SIM. Please note that you can only port a registered InContact or FNB Cellphone Banking cellphone number when using this channel.

Via Connect Curstomer Care:
Dial 147 from your Connect SIM.


3. How long does it take for my number to be ported?
Porting usually takes between 24 to 72 hours from the time your Connect SIM Card is activated, however there are a number of reasons why the porting process can take longer than 72 hours, see below:

  • Your current network may not have approved the port yet as you may still have outstanding bills to settle with them, or you recently ported in the last 2 months, in which case the port will be rejected.
  • You began the porting process on the weekend or a public holiday.

Customer initiates Port Port is completed
Mon-Fri before 17:00 Same day between 19:30 and 23:30
Mon-Fri after 17:00 Next day between 19:30 and 23:30
Saturday 9:00 to 13:00 Same day between 19:30 and 23:30
Sunday or Saturday after 13:00 Monday between 19:30 and 23:30

Please note that you may receive a SMS from your network provider. Please confirm your port to ensure that your port is not delayed.

Please note if you have ported, you will not be able to recharge using FNB Cellphone Banking (*120*321# or *130*321#) for 48 hours after the port has been completed. Please use FNB Online Banking, FNB App or any FNB ATM to recharge during this period.


4. Can I still port my cellphone number if I am currently on a contract?
If you want to port a number that is on contract, it is advised that you call your current service provider to request your number to be switched to prepaid, you are able to port to Connect easily by dialing *147# from a Connect SIM and selecting "Port my existing number" or by calling the customer care (dial 147 from any Connect SIM).


5. What happens to my old SIM as well as all free minutes/data or any other benefits that I had on my previous SIM once I have ported?
Once ported your old SIM will stop working and you will lose all unused benefits. You are advised to use up all existing minutes/data/talking points, before porting is completed.

Activation


1. How do I activate my Connect SIM once I received it?
If your SIM is delivered via courier it will be activated 24 hours after delivery. If you wish to activate the SIM immediately after receiving your SIM from the courier, you can use the following channels:

Activation Channels

FNB Online Banking

FNB Cellphone Banking (*120*321#)

FNB ATM

FNB Banking App

FNB *147#

Please note: It is advisable to only activate the SIM once you have received it.

How to set limits to control your spend


1. You can set your limit to control your spend.
When you initially set your limit, it is applied after 15 minutes however if an existing limit is changed the new limit will only come into effect from the beginning of the next month.

SIM limit can be setup using the following channels:

  • FNB Online Banking
  • FNB Cellphone Banking

Controlling your data spend


Please purchase bundles to avoid out of bundle costs. Data bundles can be purchased via FNB Online Banking, FNB Cellphone Banking (*120*321# or *130*321#), FNB Banking App, FNB ATM, or *147# for Contract, Top Up, prepaid and data packages.

1. How can I save on my data usage?

  • Make sure that there are no apps running in the background of your device using up your data.
  • On your app Store settings remember to switch off automatic updates.
  • Try to use WiFi hotspot for downloading software updates.
  • Always take note of the size of the image/video received before downloading on chat apps such as Whatsapp.
  • Always check your data balance, if you notice high usage check your itemised bill via FNB Online Banking or request one via FNB Cellphone Banking.
  • Data bundles can be purchased via FNB Online Banking, FNB Cellphone Banking (*120*321# or *130*321#), FNB Banking App, FNB ATM or *147# for Contract, Top Up, and Prepaid. Please purchase these to avoid out of bundle costs.

2. What could be the possible reasons for my data being depleted quickly?
There could be a number of reasons as to why your data gets depleted faster than normal or you receive a data bill shock. See below a few:

Device apps:

  • Apps that require data still running in the background of your device without being shut down completely.
  • Certain apps auto updating whenever there is an available update on the applicable app store.

Internet Browsing:

  • Internet browser still runnning in the background on your device without being shut down completely after surfing and browsing.

Device Software Update:

  • Operating system updates are quite large to download on your device and use a substantial amount of data, for example the latest iOS update for Apple devices is over 1GB.

Blocking + unblocking your SIM


1. How do I block my Connect SIM?
You can block your Connect SIM by using FNB Online Banking or at an FNB ATM.

2. I have accidently blocked my SIM by entering the incorrect PIN, how do I get my PUK number?

Get your PUK number on:
*147#
FNB App
FNB Online Banking

Data + MMS settings


How do I get my MMS and data settings for my device?
You can have your phone settings sent by dialling *147# and selecting "Phone Settings" from your Connect SIM.

Handy numbers


These are numbers you need to know from balance enquiries to customer service enquiries.

Customer care numbers
Customer Service 147 from a Connect SIM or 087 575 0147 from a non Connect SIM, alternatively email connecthelp@fnb.co.za
Self-service *147#(USSD), FNB Cellphone Banking, FNB Banking APP and FNB Online Banking
Recharge *130*321# or *120*321# (FNB Cellphone Banking), FNB.mobi, FNB ATM, FNB Banking APP and FNB Online Banking
Balance Enquiry *111#
Block SIM 087 575 0147
Please call me *140*cell number#
Voice mail 144

Find a branch


Online Banking process


Step 1
SMS will be received from courier within 24 hours of placing your order.

Step 2
Confirm your delivery address using the link on your delivery confirmation SMS.
or alternatively
Confirm your delivery address once you are contacted by the delivery company.

Note: Please answer your phone to confirm your delivery address, 3 failed attempts to contact you will result in your order being cancelled.

Step 3
When collecting your FNB SIM, please have a copy of your ID or driver license.

Step 4
Your SIM will be activated within 24 hours after your SIM has been delivered.
If you requested to port during the sales process your port request will be processed after your SIM has been activated. The porting process may take between 24 to 48 hours.
If you have not requested to port during the sales process you can also port your inContact or Cellphone Banking number by dialling *147#.

Please note: You may receive a SMS from your current cellular service provider to confirm your porting. Please reply to the SMS to ensure that your porting is successful.

Get Rewarded for connecting


Earn between 15% - 40% back in Airtime or eBucks rewards on your Connect SIM spend.

Reward levels You get If you create a package with 350min and 500MB data using Connect Flexi.
Reward Level 1 15% back in eBucks when your Connect SIM spend You get eB483; You effectively pay R274
Reward Level 2 20% back in eBucks when your Connect SIM spend You get eB644; You effectively pay R258
Reward Level 3 25% back in eBucks when your Connect SIM spend You get eB805; You effectively pay R242
Reward Level 4 30% back in eBucks when your Connect SIM spend You get eB966; You effectively pay R225
Reward Level 5 40% back in eBucks when your Connect SIM spend You get eB1288; You effectively pay R193

Download Product Pricing and Rewards Guide

Download FAQs

Download International Calling Rates

Download International Roaming Rates

*Effective rates and prices are calculated taking into account eBucks rewards paid out monthly

Manage ALL your SIMs in one place like you manage your bank accounts


View + manage all your SIMs, just like you do your bank accounts.

Manage your whole family's SIMs in one place from balances to detailed call logs. You can also order a replacement SIM and do a SIM swap.

Download Product Pricing and Rewards Guide

Download FAQs

Create your own Flexi package and change it monthly


Adjust your voice, data and SMS bundles from month to month as your needs change.

Download Product Pricing and Rewards Guide

Download FAQs

Never run out of airtime or data


Auto Top Up automatically tops you up with airtime and data when you are running low - to a chosen amount and you can set a monthly limit.

Download Product Pricing and Rewards Guide

Download FAQs

No bill shock


View your balances and real time transaction history at any time, at no extra cost, just like you do with your bank statements.

Download Product Pricing and Rewards Guide

Download FAQs

Prepaid


Top up with airtime, data, voice or SMS bundles as you need through FNB's Digital Channels
Set up Auto Top Up and never run out of airtime while on a call


Earn eBucks* Easy Account
Get up to 40% back in eBucks on Connect SIM Spend. Up to R240 back in CASH on your Easy Account if you have a Connect SIM.

Out of bundle rates

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
  Rates Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
    Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
Voice (per minute) R 0.95 R 0.81 R 0.76 R 0.71 R 0.67 R 0.57
Data (per MB) R 1.00 R 0.85 R 0.80 R 0.75 R 0.70 R 0.60
SMS (per SMS) R 0.50 R 0.43 R 0.40 R 0.38 R 0.35 R 0.30

* Subject to eBucks reward level and account type

* Gold customer earn levels are as follows: 5%; 10%; 15%; 25% and 40%

Download Product Pricing and Rewards Guide

Download FAQs

Download International Calling Rates

FNB Connect Ts + Cs
eBucks Ts + Cs

Bundles


Earn eBucks*
Get up to 40% back in eBucks on Connect SIM Spend.

Voice Bundles*

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
    Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
30 minutes R 28.00 R 23.80 R 22.40 R 21.00 R 19.60 R 16.80
50 minutes R 46.00 R 39.10 R 36.80 R 34.50 R 32.20 R 27.60
100 minutes R 90.00 R 76.50 R 72.00 R 67.50 R 63.00 R 54.00
200 minutes R 172.00 R 146.20 R 137.60 R 129.00 R 120.40 R 103.20
350 minutes R 287.00 R 243.95 R 229.60 R 215.25 R 200.90 R 172.20
500 Minutes R 390.00 R 331.50 R 312.00 R 292.50 R 273.00 R 234.00
1 000 Minutes R 750.00 R 637.50 R 600.00 R 562.50 R 525.00 R 450.00
2 000 Minutes R 1 400.00 R 1 250.00 R 1 200.00 R 1 150.00 R 1 100.00 R 1 000.00

  Premier, Private Clients and Private Wealth customers
Package Price eBucks Reward Level
    Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
    Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
50MB R 15.00 R 12.75 R 12.00 R 11.25 R 10.50 R 9.00
100MB R 28.00 R 23.80 R 22.40 R 21.00 R 19.60 R 16.80
300MB R 60.00 R 51.00 R 48.00 R 45.00 R 42.00 R 36.00
500MB R 89.00 R 75.65 R 71.20 R 66.75 R 62.30 R 53.40
1GB R 139.00 R 118.15 R 111.20 R 104.25 R 97.30 R 83.40
2GB R 245.00 R 208.25 R 196.00 R 183.75 R 171.50 R 147.00
5GB R 399.00 R 339.15 R 319.20 R 299.25 R 279.30 R 239.40
10GB R 699.00 R 594.15 R 559.20 R 524.25 R 489.30 R 419.40

Please note: Data bundles are promotional. Please refer to terms & conditions for more information


SMS Bundles

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
    Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
50 SMS R 20.00 R 17.00 R 16.00 R 15.00 R 14.00 R 12.00
100 SMS R 35.00 R 29.75 R 28.00 R 26.25 R 24.50 R 21.00
150 SMS R 45.00 R 38.25 R 36.00 R 33.75 R 31.50 R 27.00
250 SMS R 65.00 R 55.25 R 52.00 R 48.75 R 45.50 R 39.00
400 SMS R 85.00 R 72.25 R 68.00 R 63.75 R 59.50 R 51.00
600 SMS R 115.00 R 97.75 R 92.00 R 86.25 R 80.50 R 69.00

* Subject to eBucks reward level and account type

* Gold customer earn levels are as follows: 5%; 10%; 15%; 25% and 40%

Download Product Pricing and Rewards Guide

FNB Connect Ts + Cs
eBucks Ts + Cs

Top Up Voice


Month to month packages - no strings attached.
Choose from our Top Up 30, 50 and 100 packages that comes with pre-selected voice, data, and SMS
Limit your spend plus have the flexibility to top up when needed.


Earn eBucks Easy Account
Get up to 40% back in eBucks on your Connect SIM spend. Up to R240 back in CASH on your Easy Account if you have a Connect SIM.

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
Connect Top up 30
30min|30MB|30SMS
R 30.00 R 25.50 R 24.00 R 22.50 R 21.00 R 18.00
Connect Top up 50
50min|50MB|50SMS
R 50.00 R 42.50 R 40.00 R 37.50 R 35.00 R 30.00
Connect Top up 100
100min|100MB|100SMS
R 100.00 R 85.00 R 80.00 R 75.00 R 70.00 R 60.00

* Subject to eBucks reward level and account type

* Gold customer earn levels are as follows: 5%; 10%; 15%; 25% and 40%

Download Product Pricing and Rewards Guide

Download FAQs

Download International Calling Rates

FNB Connect Ts + Cs
eBucks Ts + Cs

Top Up Data


Month to month packages - no strings attached.
Choose from our Top Up 500MB, 1GB, 2GB and 5GB packages that comes with pre-selected data
Limit your spend plus have the flexibility to top up when needed.


Earn eBucks* Earn Airtime Rewards
Get up to 40% back in eBucks on your Connect SIM spend. Up to R240 back in CASH on your Easy Account if you have a Connect SIM.

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
Connect Top Up 500MB R 35.00 R 29.75 R 28.00 R 26.25 R 24.50 R 21.00
Connect Top Up 1GB R 65.00 R 55.25 R 52.00 R 48.75 R 45.50 R 39.00
Connect Top Up 2GB R 95.00 R 80.75 R 76.00 R 71.25 R 66.50 R 57.00
Connect Top Up 5GB R 245.00 R 208.25 R 196.00 R 183.75 R 171.50 R 147.00

*Subject to eBucks reward level and account type

* Gold customer earn levels are as follows: 5%; 10%; 15%; 25% and 40%

Download Product Pricing and Rewards Guide

Download FAQs

Download International Calling Rates

FNB Connect Ts + Cs
eBucks Ts + Cs

Flexi Voice and Data


For Flexi Voice

For Flexi Data


Month to month package - no strings attached
Build your own voice, data, and SMS package
Change your voice, data, and SMS bundles monthly


Earn eBucks*
Get up to 40% back in eBucks on Connect SIM Spend.

Flexi Voice Bundles*

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
    Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
30 minutes R 28.00 R 23.80 R 22.40 R 21.00 R 19.60 R 16.80
50 minutes R 46.00 R 39.10 R 36.80 R 34.50 R 32.20 R 27.60
100 minutes R 90.00 R 76.50 R 72.00 R 67.50 R 63.00 R 54.00
200 minutes R 172.00 R 146.20 R 137.60 R 129.00 R 120.40 R 103.20
350 minutes R 287.00 R 243.95 R 229.60 R 215.25 R 200.90 R 172.20
500 Minutes R 390.00 R 331.50 R 312.00 R 292.50 R 273.00 R 234.00
1 000 Minutes R 750.00 R 637.50 R 600.00 R 562.50 R 525.00 R 450.00
2 000 Minutes R 1 400.00 R 1 250.00 R 1 200.00 R 1 150.00 R 1 100.00 R 1 000.00

Flexi Data Bundles*

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
    Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
50MB R 15.00 R 12.75 R 12.00 R 11.25 R 10.50 R 9.00
100MB R 28.00 R 23.80 R 22.40 R 21.00 R 19.60 R 16.80
500MB R 35.00 R 29.75 R 28.00 R 26.25 R 24.50 R 21.00
1GB R 65.00 R 55.25 R 52.00 R 48.75 R 45.50 R 39.00
2GB R 95.00 R 80.75 R 76.00 R 71.25 R 66.50 R 57.00
5GB R 245.00 R 208.25 R 196.00 R 183.75 R 171.50 R 147.00
10GB R 465.00 R 395.25 R 372.00 R 348.75 R 325.50 R 279.00
20GB R 925.00 R 786.25 R 740.00 R 693.75 R 647.50 R 555.00
50GB R 2 199.00 R 2 049.00 R 1 999.00 R 1 949.00 R 1 899.00 R 1 799.00

Please note: Data bundles are promotional. Please refer to terms & conditions for more information.


Flexi SMS Bundles

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
    Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
50 SMS R 20.00 R 17.00 R 16.00 R 15.00 R 14.00 R 12.00
100 SMS R 35.00 R 29.75 R 28.00 R 26.25 R 24.50 R 21.00
150 SMS R 45.00 R 38.25 R 36.00 R 33.75 R 31.50 R 27.00
250 SMS R 65.00 R 55.25 R 52.00 R 48.75 R 45.50 R 39.00
400 SMS R 85.00 R 72.25 R 68.00 R 63.75 R 59.50 R 51.00
600 SMS R 115.00 R 97.75 R 92.00 R 86.25 R 80.50 R 69.00

Flexi Data Bundles are promotional

*Subject to eBucks reward level and account type

* Gold customer earn levels are as follows: 5%; 10%; 15%; 25% and 40%

Download Product Pricing and Rewards Guide

Download FAQs

Download International Calling Rates

Download International Roaming Rates

FNB Connect Ts + Cs
eBucks Ts + Cs

International Calling Rates


Step 1
SMS will be received from courier within 24 hours of placing your order.

Step 2
Confirm your delivery address using the link on your delivery confirmation SMS.
or alternatively
Confirm your delivery address once you are contacted by the delivery company.

Note: Please answer your phone to confirm your delivery address, 3 failed attempts to contact you will result in your order being cancelled.

Step 3
When collecting your FNB SIM, please have a copy of your ID or driver license.

Step 4
Your SIM will be activated within 24 hours after your SIM has been delivered.
If you requested to port during the sales process your port request will be processed after your SIM has been activated. The porting process may take between 24 to 48 hours.
If you have not requested to port during the sales process you can also port your inContact or Cellphone Banking number by dialling *147#.

Please note: You may receive a SMS from your current cellular service provider to confirm your porting. Please reply to the SMS to ensure that your porting is successful.

Flexi Data


Month to month package - no strings attached
Build your own voice, data, and SMS package
Change your data bundles monthly

Earn eBucks*
Get up to 40% back in eBucks on your Connect SIM spend.

Data*

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks
Package Price Level 1; 15% Level 2; 20% Level 3; 25% Level 4; 30% Level 5; 40%

50 MB

R 15.00
Effectively pay
R 12.75
Effectively pay
R 12.00
Effectively pay
R 11.25
Effectively pay
R 10.50
Effectively pay
R 9.00
100 MB R 28.00 R 23.80 R 22.40 R 21.00 R 19.60 R 16.80
500 MB R 35.00 R 29.75 R 28.00 R 26.25 R 24.50 R 21.00
1 GB R 65.00 R 55.25 R 52.00 R 48.75 R 45.50 R 39.00
2 GB R 95.00 R 80.75 R 76.00 R 71.25 R 66.50 R 57.00
5 GB R 245.00 R 208.25 R 196.00 R 183.75 R 171.50 R 147.00
10 GB R 465.00 R 395.25 R 372.00 R 348.75 R 325.50 R 279.00
20 GB R 925.00 R 831.25 R 800.00 R 768.75 R 737.50 R 675.00
50 GB R 2 199.00 R 2 105.25 R 2 074.00 R 2 042.75 R 2 011.50 R 1 949.00
100 GB R 3 999.00 R 3 905.25 R 3 874.00 R 3 842.75 R 3 811.50 R 3 749.00

Please note: Data bundles are promotional. Please refer to terms & conditions for more information.


Voice

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
    Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
30 minutes R 28.00 R 23.80 R 22.40 R 21.00 R 19.60 R 16.80
50 minutes R 46.00 R 39.10 R 36.80 R 34.50 R 32.20 R 27.60
100 minutes R 90.00 R 76.50 R 72.00 R 67.50 R 63.00 R 54.00
200 minutes R 172.00 R 146.20 R 137.60 R 129.00 R 120.40 R 103.20
350 minutes R 287.00 R 243.95 R 229.60 R 215.25 R 200.90 R 172.20
500 Minutes R 390.00 R 331.50 R 312.00 R 292.50 R 273.00 R 234.00
1 000 Minutes R 750.00 R 656.25 R 625.00 R 593.75 R 562.50 R 500.00
2 000 Minutes R 1 400.00 R 1 306.25 R 1 275.00 R 1 243.75 R 1 212.50 R 1 150.00

SMS

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1; 15% Level 2; 20% Level 3; 25% Level 4; 30% Level 5; 40%

50 SMS

R 20.00
Effectively pay
R 17.00
Effectively pay
R 16.00
Effectively pay
R 15.00
Effectively pay
R 14.00
Effectively pay
R 12.00
100 SMS R 35.00 R 29.75 R 28.00 R 26.25 R 24.50 R 21.00
150 SMS R 45.00 R 38.25 R 36.00 R 33.75 R 31.50 R 27.00
250 SMS R 65.00 R 55.25 R 52.00 R 48.75 R 45.50 R 39.00
400 SMS R 85.00 R 72.25 R 68.00 R 63.75 R 59.50 R 51.00
600 SMS R 115.00 R 97.75 R 92.00 R 86.25 R 80.50 R 69.00

* Subject to eBucks reward level and account type

* Gold customer earn levels are as follows: 5%; 10%; 15%; 25% and 40%

FNB Connect Ts + Cs
eBucks Ts + Cs

Unlimited Voice


Unlimited Voice calls to any network

Plus no data/usage charges when accessing FNB's Digital Channels

Month to month package - no strings attached


Package Price
Connect Unlimited Voice
Unlimited Min | 100MB | 50SMS
R399

Optional Recurring Data Bundles (For Unlimited Postpaid Voice customers only)

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Package Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
50MB R 15.00 R 12.75 R 12.00 R 11.25 R 10.50 R 9.00
100MB R 28.00 R 23.80 R 22.40 R 21.00 R 19.60 R 16.80
500MB R 35.00 R 29.75 R 28.00 R 26.25 R 24.50 R 21.00
1GB R 65.00 R 55.25 R 52.00 R 48.75 R 45.50 R 39.00
2GB R 95.00 R 80.75 R 76.00 R 71.25 R 66.50 R 57.00
5GB R 245.00 R 208.25 R 196.00 R 183.75 R 171.50 R 147.00
10GB R 465.00 R 395.25 R 372.00 R 348.75 R 325.50 R 279.00
20GB R 925.00 R 786.25 R 740.00 R 693.75 R 647.50 R 555.00
50GB R 2 199.00 R 2 049.00 R 1 999.00 R 1 949.00 R 1 899.00 R 1 799.00

Out-of-Bundle Rate

  Exclusive to Premier, Private and Wealth customers
eBucks Reward level and percentage back in eBucks*
Data/SMS Price Level 1
15%
Level 2
20%
Level 3
25%
Level 4
30%
Level 5
40%
Effectively pay Effectively pay Effectively pay Effectively pay Effectively pay
Data (per MB) R 1.00 R 0.85 R 0.80 R 0.75 R 0.70 R 0.60
SMS (per SMS) R 0.50 R 0.43 R 0.40 R 0.38 R 0.35 R 0.30

Recurring data bundles are promotional.

Please note: Data bundles are promotional. Please refer to terms & conditions for more information.

*Subject to eBucks reward level and account type

* Gold customer earn levels are as follows: 5%; 10%; 15%; 25% and 40%

Download Product Pricing and Rewards Guide

Download FAQs

Download International Calling Rates

Download International Roaming Rates

Unlimited Ts + Cs
FNB Connect Ts + Cs
eBucks Ts + Cs

Get it now!


Apply now by selecting the button below

Customers with a Connect SIM can dial *147*1# from their Connect number should they wish to migrate (move) to this package.

Connect SIM

SIMple + Rewarding

Why Connect?


Choose your own

Create your own Flexi package monthly

Read more

Never run out of Airtime or Data

Set an Auto Top Up

Read more

Get rewarded

Earn up to 40% back in eBucks on your Connect SIM spend

Read more

No bill shock

View your bill in real-time

Read more

SIMple Management

Manage your family's SIMs in one place

Read more

Packages + Rewards


More than just a SIM

Unlimited Voice

Unlimited voice calls to national numbers.

Read more    Get it now!

Flexi Voice and Data

Create your own voice, data and SMS package monthly.

Read more    Get it now!

Top Up Voice

Choose between Connect Top Up 30, 50 or 100.

Read more    Get it now!

Top Up Data

Choose between Connect Top Up 500MB, 1GB, 2GB or 5GB.

Read more    Get it now!

Prepaid

Stay on top of your cellular spend. Never run out with Auto Top Up.

Read more    Get it now!
 

Unlimited calls


Get unlimited calls for R399 per month to any network


Connect from FNB has launched unlimited voice calls to any network for R399 per month. This is a month to month package with no strings attached. Package includes FREE 100MB data and 50 SMSs.

Add and change recurring data bundles monthly to create your perfect package.



1GB

R65

2GB

R95

5GB

R245


Customers with a Connect SIM can dial *147*1# from their Connect number should they wish to migrate (move) to this package.

Terms & Conditions apply. Promotional price valid if taken up before 30th November 2016.

Getting it made easy


Connect SIM

Qualifying Criteria

  1. You need to have a qualifying account with FNB
  2. Age 18 years and older
  3. Have a SA ID or a valid passport

How to get it

Get it now!

Other ways to apply

FNB branch or DotFNB

What happens after I have placed my order using Online Banking

View process