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You have access to Send Money


If you are an FNB client with an active transactional account or FNB Debit or Credit Card*, you already have access to the Send Money service.

Login to Online Banking, Cellphone Banking, or the Banking App and select Send Money to make use of these safe and convenient ways to send money to anyone.

*You can send money to eWallet from a credit card using FNB Online Banking or FNB ATMs.

Terms of use apply

Do it now


Use one of FNBs Cellphone Banking to send money from your active FNB transactional account to a friend or family in Lesotho.

Cellphone banking steps

  • Dial *120*321#
  • Select 'Banking'
  • Select 'Payments'
  • Select 'Pay2Cell'
  • Select Country
  • Key in your recipient's cellphone number
  • Key in the amount in rands you wish to send
  • Confirm transaction details

What happens if I send money to the wrong cellphone number?


Please contact the eWallet Call Centre on 087 575 9405.

Note

There may be a charge when requesting a reversal and reversals are not guaranteed.

What is the maximum balance of the eWallet?


The maximum balance is R5 000.

What is the maximum amount that an FNB customer can send to an eWallet?


It depends on the channel you're sending from.

The maximum amount you can send to an eWallet:

Online Banking R3 000
Cellphone Banking R1 500
FNB Banking App R3 000
FNB ATM R1 500 (subject to cash withdrawal limit)

If the system identifies the transaction as potentially fraudulent, these limits may be reduced.

How does the recipient get cash?


  • The recipient can dial *120*277# and select 1 for 'Get Cash'.
  • The recipient will receive an SMS with a temporary ATM PIN.
  • At the FNB ATM, they need to press 'Proceed' or 'Enter', then select 'eWallet Services'.
  • They need to enter their cellphone number and the temporary ATM PIN sent via SMS, and choose the amount of cash they would like to withdraw.

Why is my Send Money transaction blocked or why is the limit reduced?


The system checks whether the transaction is potentially fraudulent and if so, blocks the Send Money transaction or applies reduced limits.

If you would like to query this, please contact the relevant call centre (see list below).

Channel Contact number Operating hours
Online Banking 087 575 0000 Mon - Sat 08h00 - 19h00
FNB App 087 575 0362 Mon - Sat 08h00 - 19h00
Cellphone Banking 087 575 9405 Mon - Sun 08h00 - 19h00

Where do I report my lost/stolen card to?


Contact the eWallet Call Centre on 087 575 9405.

How can I protect my eWallet funds?


Dial *120*277# and select 'Protect eWallet' to set an eWallet PIN.

What is the difference between a temporary ATM PIN and an eWallet PIN?


A temporary ATM PIN is used to get cash at an FNB ATM. An eWallet PIN is used to protect funds in the eWallet.

What is the difference between the free (*130*277#) and paid (*120*277#) dial strings?


If you have no airtime use the free dial string: *130*277#. You will then be directed to purchase airtime. Thereafter, use the paid dial string: *120*277#.

What if I have another query or need to speak to someone about my eWallet problem?


Contact the eWallet Call Centre on 087 575 9405.

Can I send money from any FNB account?


You can send money from any active FNB transactional account as long as your documents are up to date and valid, and you are registered for inContact and Cellphone Banking, Online Banking or the FNB App.

What is the maximum amount that an FNB customer can send to a recipient?


It depends on the channel you're sending from.

Please see below for the maximum send limit by channel:

Online Banking R3 000
Cellphone Banking R1 500
FNB Banking App R3 000

What documents do I need to have to send money to Zimbabwe?


You need to have the following valid documents:

  • South African ID or Passport
  • Proof of address

Note: Foreign passport holders must have up-to-date documents and valid permits which must be in good standing in the country in which it was issued.

What is the currency that the recipient receives money?


The sender sends money in rands, and the recipient collects the funds in rands.

What happens If the transaction fails and the message asks me to provide the FNB branch with my updated documents?


Please make sure that, before trying to send money to Zimbabwe, that your documents are valid. If not, please take your updated documents to an FNB branch.

For queries contact the FNB Call Centre on 087 575 9405.

What if I don't send the voucher details to the recipient?


This means that the recipient will not have the details to redeem the voucher, as the SMS is not sent to the recipient. Please ensure that you send the voucher details that you receive via SMS/email to the recipient.

Please note that FNB will not be held liable for money or vouchers sent to incorrect Cellphone numbers and vouchers redeemed as a result of this.

What if my recipient misplaces their voucher details?


The sender will have to resend the voucher details to the recipient.

What if the recipient provides the incorrect voucher reference number?


The funds will not be disbursed to the recipient. The recipient has to provide the teller the correct voucher reference number.

What if the recipient does not produce their ID card when collecting the funds?


The funds will not be disbursed to the recipient, as the ID card is part of the authentication process.

What if the recipient provides the incorrect transfer amount?


The funds will not be disbursed to the recipient. The recipient has to provide the teller the exact transfer amount.

What happens if the recipient does not collect the funds?


The funds will be reversed into to the FNB sender's account, if not collected within 14 days.

Please note that the service fee will not be refunded.

What happens if I want to change my transaction and I have already sent money?


The sender is able to request a manual reversal, by calling the FNB Call Centre number: 087 575 9405.

The funds will be reversed into the FNB sender's account, should the funds still be available. If the funds have been used, FNB will not be held liable for any damages or losses incurred as a result of money sent to incorrect cellphone numbers.

Please note that the fee will not be refunded.

What if I have a query/need to speak to someone about my Zimbabwe Money Transfer?


Please contact the FNB Call Centre on 087 575 9405.

Can I send money from any FNB account?


You can send money from any active FNB transactional account as long as you are registered for inContact and Cellphone Banking, Online Banking or the FNB Banking App.

What is the maximum amount that an FNB customer can send to a recipient?


It depends on the channel you're sending from.

Please see below for the maximum send limit by channel:

Online Banking R3 000
Cellphone Banking R1 500
FNB Banking App R3 000

What documents do I need to have to send money to Mozambique?


You need to have the following valid documents:

  • South African ID or passport
  • Proof of address

Note: Foreign passport holders must have up-to-date documents and valid permits which must be in good standing in the country in which it was issued.

What is the currency that the recipient receives money?


A recipient can collect funds in Mozambique meticais (MZN), at no additional cost to the recipient, from any FNB Mozambique branch.

What if I am asked in a message to provide the FNB branch with my updated documents?


Please make sure that, before trying to send money to Mozambique, your documents are valid. If not, please take your updated documents to an FNB branch.

For queries contact the FNB Call Centre on 087 575 9405.

What if I don't send the voucher details to the recipient?


This means that the recipient will not have the details to redeem the voucher, as the SMS is not sent to the recipient. Please ensure that you send the voucher details that you receive via SMS/email to the recipient.

Please note that FNB will not be held liable for money or vouchers sent to incorrect cellphone numbers and vouchers redeemed as a result of this.

What if my recipient misplaces their voucher details?


The sender will have to resend the voucher details to the recipient.

What if the recipient provides the incorrect voucher reference number?


The funds will not be disbursed to the recipient. The recipient has to provide the teller the correct voucher reference number.

What is a transfer code?


A transfer code if a 4-digit number which the sender creates while performing a Mozambique Money Transfer transaction. This transfer code is used by the recipient when redeeming their voucher at an FNB Mozambique branch.

What if the recipient provides the incorrect transfer code?


The funds will not be disbursed to the recipient. The recipient has to provide the teller with the correct transfer code.

What if the recipient does not produce their ID card when collecting the funds?


The funds will not be disbursed to the recipient, as the ID card is part of the authentication process.

What if the recipient provides the incorrect transfer amount?


The funds will not be disbursed to the recipient. The recipient has to provide the teller with the exact transfer amount.

What if the recipient does not collect the funds?


The funds will be reversed into to the FNB sender's account, if not collected within 14 days. If there are any market changes in the value of the currency during this 14 day period, the money returned to your FNB account may be different from the original amount sent.

Please note that the bank fees will not be reversed.

What if I want to change my transaction, and I have already sent money?


The sender is able to request a manual reversal, by calling the FNB Call Centre number: 087 575 9405.

The funds will be reversed into the FNB sender's account should the funds still be available. If the funds have been used, FNB will not be held liable for any damages or losses incurred as a result of money sent to incorrect cellphone numbers. You will be liable for any market changes in the currency, which may result in the money returned, being different from the original sent amount.

Please note that the bank fee will not be refunded.

What if I have a query/need to speak to someone about my Mozambique Money Transfer?


Please contact the FNB Call Centre on 087 575 9405.

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