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Financial planning

Overview

Identity theft


24 hour single fraud line

SA only

087 575 9444

SA Fraud Prevention Service

0860 101 248

Email

www.safps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

ATM fraud


Contact numbers for reporting
ATM related incidents (24 hr)

SA only

0800 110 132

Damaged or stolen cards

087 575 9406

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Card skimming


24 hour single fraud line

SA only

087 575 9444

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Outside SA

+27 11 369 2924

Online fraud


24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Report damaged + lost cards


087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Scams


24 hour single fraud line

SA only

087 575 9444

Email

bchotline@fnb.co.za

South African Police Services

419scam@saps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Shoulder surfing


24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Report damaged + lost cards


087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

SIM swap


087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Report incident


24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

Disputes


Contact details


Credit card dispute

087 575 1111

Debit card disputes call centre

087 575 9404

Follow up lodged disputes

011 352 9904


Email

fnbcard@fnb.co.za


Dispute forms

Download and complete the relevant document(s) to report disputes

Dispute form [0.790 KB]

Security software


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