National Financial Ombud (NFO)
National Financial Ombud (NFO)
Raise a complaint here with FNB
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO's services are provided free of charge.
If you are unsatisfied with the outcome or do not get a response from us within 20 business days, you can approach the NFO for assistance.
You can complain to the NFO Scheme.
The National Financial Ombud (NFO)is an alternative dispute resolution body, and its mandate/powers are outlined in its terms of reference. The terms of reference are on the NFO website www.nfosa.co.za.
The NFO is tasked with adjudicating matters between banks and banking customers in a fair, quick and impartial manner.
The NFO is an independent body from the banks, and their services are free of charge.
The National Financial Ombud (NFO) contact details
Address
NFO Johannesburg
110 Oxford Road
Houghton Estate
Gauteng
2198
NFO Cape Town
6th Floor
Claremont Central Building
6 Vineyard Road
Claremont
7700
Telephone: 0860 800 900 or +27 (0) 66 473 0157
Email:
info@nfosa.co.za
Website:
www.nfosa.co.za
