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For My Business

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FAQs: Approve + interact demo


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Verify devices demo


FAQs: Approve transactions + verify devices


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Secure messaging demo


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Smart inContact - intelligent, secure messaging


Use the app when banking online to approve transactions + report fraud


Smart inContact allows you to safely approve Online Banking transactions on the Banking App, verify devices that login to your profile, and use secure messaging to immediately report any fraudulent transactions 24/7.

What is it?


Stay secure and in control

Approve


Smart inContact uses secure messaging via the Banking App, for you to manage and approve certain transactions when banking online.

For any unknown or suspicious transactions you will be able to connect to the fraud helpline immediately.

Verify


When an attempt is made to login to your Online Banking profile via a PC or mobile device that has not been verified, you will receive a notification via Smart inContact requesting you to approve/verify the device.

If you suspect any unauthorised activity on your account you can connect to the fraud helpline immediately.

Secure messaging


Smart inContact on the Banking App can be set from R0.01, giving you full control of money going in and out of your account.

Report fraud for any suspicious swipes, withdrawals, payments, transfers and more.

Approve online transactions


Approve + interact


We have changed the way you approve transactions that require authorisation while banking online.

Instead of receiving your OTP via SMS, Smart inContact uses interactive messaging via the Banking App, so that you can approve these transactions securely.

This means that you are not vulnerable against fraudsters attempting to perform a SIM swap on your number.

 
 

Verify devices


Approve transactions + verify devices


When an attempt is made to login to your Online Banking profile via a PC or mobile device that has not been verified, you will receive a notification via Smart inContact requesting you to approve/verify the device.

You will have the option to accept and approve the PC or mobile device. If you suspect fraud or unauthorised activity on your account, you can report fraud immediately via the app.

Secure messaging


Secure, intelligent + interactive

You will be notified via the app of all account activity such as payments, deposits and swipes. If these are not authorised by you, you will be able to report fraud immediately.

Have more control of money going in and out of your account by personalising your Smart inContact settings.

Your Smart inContact alert amount can be set from R0.01 (this is the minimum amount that will trigger a Smart inContact message on your app when a transaction is performed on your account).

This is just another safety measure to ensure your online banking stays secure.

 
 

Report fraud


Report fraud immediately


Smart inContact provides you with the means to easily and quickly report fraud via the app for any suspicious swipes, withdrawals, debit orders, payments, transfers and more.

Getting it made easy


Smart inContact

How to get it

Download now