FNB, together with the South African Reserve Bank, National Treasury and Banking Association of South Africa (BASA) are working together to help businesses through the pandemic, especially those whose financial position has been impacted by COVID-19.
Various forms of assistance are available to businesses from private individuals and organisations, with FNB administering some of this funding on behalf of the third parties.
This information guide is intended to help FNB Business banking customers in understanding the other COVID-19 relief measures that are available to your business and how you can access them.
In response to COVID-19, and with the aim to mitigate the immediate economic impact, the Oppenheimer family pledged R1 billion to extend a financial lifeline to employees of South African small, medium and micro-sized enterprises (SMMEs).
Due to the overwhelming number of applications for SAFT funding, our portion of the fund is now fully subscribed. More than 2300 businesses and more than 17 000 employees have been assisted by FNB through the SAFT fund.
If you need any specific assistance or have any queries, please don't hesitate to contact us or refer to some of the helpful information loaded here.
For all general business banker queries (including Digital Banking) - please call our Business Desk on 087 736 2247. Please note that the Business Desk has revised operating hours from 8am to 8pm from Monday to Sunday.
For queries and assistance relating to online banking - please call our Online Banking Desk on 087 575 0000.
For any queries relating to your merchant device, please contact the Merchant Services helpdesk on 087 575 0012 or send an email to MSService@fnb.co.za. Our operating hours are:
For any queries regarding your short-term insurance policy, contact your Broker or your dedicated Service Broker directly via phone or email.
For Travel Insurance related queries and claims please email the Travel Insurance Helpdesk on claims@tic.co.za
Should you require any assistance or have any queries, please contact Fleet Services at:
Or contact your dedicated Fleet Relationship Manager. At this time, we also urge you to make use of our Self-Service platform to do your necessary card administration.
Foreign Exchange for Business is fully operational for all your global payment and receipt requirements. Please contact your Business Development Manager or our eSolutions team to provide any assistance on all foreign exchange related transactions. Our global payments platform is also available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment
Should you require any further assistance, contact 08601 36739 or email forex@fnb.co.za. Operating hours are:
Remember our global payments platform is available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment.
For any PayPal queries, contact us on 087 572 9725:
Operating hours are:
