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How to make a claim
 
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How to make a claim

Claims paid out within 48 hours of receiving all the required documents

Required documents:

  • Completed and signed Claim Form
  • Death Certificate of member
  • Certified copy of the ID of person making the claim and/or the beneficiary
  • Notice of Death (Bi1662)
  • Police report (in the event that death occurred as a result of unnatural causes)
  • Certified copy of the Antenatal Chart (in the event of a still birth)

How to submit documents

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How to make a claim

For claims and queries: Call 0861 000 804 or email FNBadmin@insdevice.co.za

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Travel policy

View the Comprehensive Global Travel Insurance Policy

Please ensure you have a copy of this Travel Policy prior to travelling and ensure you fully understand it. For more information, please contact the Global Travel Insurance Help Desk on 0861 490 100.

If you are between the age of 71 and 85, we can offer you another travel insurance option.

Seniors Travel Insurance policy - 71 years to 85 years

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Assistance

For assistance contact:

  • Global Travel Insurance Help Desk: 0861 490 100
  • Europ Assistance: +27 11 991 8409 ('Reverse-charge' your call using this number when from anywhere in the world)

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Funeral insurance

To make a claim you need to submit all of the following documents to us:

Claims paid out within 48 hours of receiving all the required documents

  • Completed and signed Claim Form
  • Certified copy of the ID of the person making the claim and/or the beneficiary
  • Certified copy of the fully completed BI1663 Form (Notice of Death)

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Device insurance

Claiming made easy

For claims and queries: Call 0861 000 804 or email FNBadmin@insdevice.co.za

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Travel insurance

Additional information

For assistance contact:

  • Global Travel Insurance Help Desk: 0861 490 100
  • Europ Assistance: +27 11 991 8409 ('Reverse-charge' your call using this number when from anywhere in the world)

How to make a claim

Funeral insurance
Device insurance
Travel insurance
First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).