How long does porting take?
Porting takes up to 24 hours from the time that your new FNB Connect SIM card is activated (when you can make/receive calls from your new SIM card).
My contract with my current service provider hasn't expired yet. Can I still port my number?
Yes you can, but your contract with your current service provider won't be automatically cancelled. You must arrange with your existing service provider to settle any outstanding debt, according to the terms of your contract. We advise that you first cancel your contract with your current service provider and convert your number to prepaid before porting.
Once ported, will I be able to access services that were offered by my previous service provider?
No, once you've ported, you'll lose any services from the previous network operator.
Can I use my old SIM card?
No, once your port has been completed, your old SIM card will stop working.
What happens to free minutes or any other benefits from my previous service provider after I've ported my mobile number?
Unfortunately, you'll lose all free minutes and other free services offered by your previous service provider when you port your number. This also applies to all unused minutes, airtime, data and SMSs you may have accumulated but have not yet used. You have the option of using up all your unused minutes, airtime, data and SMSs before your new FNB Connect SIM card is activated.
I have requested to port my number when applying for a FNB Connect SIM Card. What happens next?
After you receive your new FNB Connect SIM card and activate it, your number will be ported within 24 hours. For your convenience, you will be given a temporary number on your FNB Connect SIM card so you can continue to use your new SIM card while your port is in progress. Both your current SIM card (from your previous service provider) and your new FNB Connect SIM card will be usable during this time. You will receive an SMS on your old SIM card and your new FNB Connect SIM card when your port has been completed.
You can choose to activate your SIM online, at the ATM or via Cellphone Banking.
If you lose your card, you can always purchase a new SIM and do the SIM swap in-branch or online.
Using FNB Online
Using the FNB Banking App
No need to RICA your SIM. FNB will RICA the SIM on your behalf. Simply activate your SIM to get connected.
Data and voice bundles can be purchased using
FNB Online Banking
FNB Cellphone Banking
FNB Banking App
FNB ATM
Available for Flexi, Contract and Top Up packages
Please note this option is only available on Flexi, Contract and Top Up packages
You can prevent your SIM from exceeding a specified amount by setting up a SIM limit. A SIM limit means that you will receive incoming SMSs and calls, but you will not be able to make outgoing calls, use data or send SMSs. However, you can still purchase prepaid or once-off bundles to continue using this service.
Set a SIM limit by logging in to your Online Banking
You can check your remaining airtime and data balance online, or by dialling *111#.
You can view your FNB connect transaction history online. Browse through your calls, SMS and data usage and see in detail how much you are spending.
You can download your itemised bill online, free of charge, or request for it to be emailed to you through Cellphone Banking, for a fee of R6.
Data and voice bundles can be purchased using
FNB Online Banking
FNB Cellphone Banking
FNB Banking App
FNB ATM
You will be charged the Out of Bundle rate
Top up your data bundles, or activate Auto Top Up to avoid bill shock
If you use your device for sending emails and messages, you will use less data than if you're browsing the internet, using social media, sharing photos or watching videos. Monitor your data spend month by month and buy data bundles accordingly. When you buy data bundles, you pay less for the data you use than you would on the Out of Bundle rate.
Available for Flexi, Contract and Top Up packages
Your inclusive package and recurring data balances will carry over to the next month, after which it will expire if not used.
Once off data bundles are valid for 30 days from activation and do not carry over.
Your phone can use data without you even knowing it. Here are some tips in managing your spend while using data:
Tracking your bills has never been easier. Contract bills can be viewed on Online Banking and Cellphone Banking.
You can contact our Customer Service call centre on 147 FREE of charge from your FNB Connect cellphone.
For the first month, pro rata rules apply when you activate your SIM card within the first month. This means that if you activate your SIM on the 15th of the month, you will only be billed for half the month and your allocation of voice minutes, SMSs and/or data would be half of the full month's allocation.
When I take up a Top Up contract on or before the 15th of the month
Upon activating your SIM card you will receive prorate inclusive bundles (voice minutes, SMSs and/or data) where real-time collection of payment will take place from the take-up date until the end of the month.
You will receive an invoice on the 17th of every month. Payment will be for the following month from the 1st of the month until the last day of the month. The collection of payment will happen on the 25th of each month. If the 25th is a public holiday, the billing will occur on the working day prior to the 25th of the month. The allocation of your inclusive bundles will occur on the 1st of the month.
When I take up a Top Up contract after the 15th of the month
You will receive prorate inclusive bundles (voice minutes, SMSs and /or data) upon the activation of your SIM card, collection for which will happen on the 25th of the month. You will also be billed for the next month's subscription fee on the 25th of the month. As such you will be billed for 2 amounts:
For the following months, collection of payment will happen on the 25th of each month. If the 25th is a public holiday, the billing will occur on the working day prior to the 25th of the month. The allocation of the bundles will occur on the 1st of the month.
'International roaming' means using your FNB Connect SIM card and services outside the borders of South Africa. Use international roaming when travelling aboard on holiday or for business.
| Customer service | 135 from an FNB SIM or 087 575 0147 from a non-FNB SIM |
| Self-Service | *147# (USSD), Cellphone Banking, the FNB App and Online Banking |
| Recharge | *130*321# or *120*321# (Cellphone Banking), ATM, FNB App |
| Balance enquiry | *111# |
| Block SIM | 087 575 0147 |
| Please call me | *140*cellphone number# |
| Voice mail | 132 |
What if I lose my SIM card?
If you lose your SIM, you can block the SIM online or through an ATM.
Once the SIM has been blocked, you can order a replacement SIM and do a SIM swap.
What if I blocked my SIM by entering the wrong PIN?
You will need your PUK number to have your SIM unblocked. Your PUK number can be obtained on Online Banking, the FNB Banking App or by dialling 087 575 0147.
What other SIM services can I access using the Self-help Service?
International roaming
What is international roaming?
What is the difference between full roaming and SMS roaming?
Activating and deactivating international roaming.
Usage limits and balance enquires
I just went overseas, why do my international charges not show?
Handy numbers
The numbers you need to know, from balance enquiries to customer service.
