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Important Contact Details

FNB Complaints Resolution Telephone Hours Description
Compliments And Complaints Telephone/Email: 087 575 9408
+27 11 369 1088
08:00 - 17:00 Mon - Fri
08:00 - 13:00 Sat
For all your compliments and complaints, our team can assist to resolve any issues you have
For Me Telephone Hours Description
App Banking (Android, iPhone ...) Telephone/Email: 087 575 0362
fnbappsupport@fnb.co.za
08:00 - 19:00 Mon - Sat
08:00 - 13:00 Sun
Technical and navigation issues
Card Cancellations Telephone/Email: 087 575 9406
0800 110 132
+27 11 369 1189
All Hours
Lost or stolen cards
Cellphone Banking Telephone/Email: 087 575 9405
08:00 - 19:00 Mon - Sun
Registrations and queries
Credit Card Telephone/Email: 087 575 1111
08:00 - 19:00 Mon - Fri
08:00 - 13:00 Sat
Queries and account services
Connect Telephone/Email: 087 575 0001
connectsupport@fnb.co.za
08:00 - 20:00 Mon - Fri
Voice, ADSL and 3G Data enquiries
eBucks Telephone/Email: 087 320 3200
info@eBucks.com
08:00 - 18:00 Mon - Fri
08:00 - 16:00 Sat
09:00 - 13:00 Sun
Information on earning or spending eBucks
eBucks Travel Telephone/Email: 086 111 5252
travel@eBucks.com
08:00 - 17:00 Mon - Fri
Travel arrangements: including flights, accommodation, car hire, cruises and packages
eWallet Telephone/Email: 087 575 9405
08:00 - 19:00 Mon - Sun
eWallet or eWallet Pro queries
FNB Legal Plan Telephone/Email: 087 736 7773
FNBLegalPlan@fnb.co.za
All Hours
Professional legal assistance or policy enquiries
Forex Telephone/Email: 08601 FOREX (36739)
Forex@fnb.co.za
08:00 - 17:00 Mon - Fri
08:00 - 12:00 Sat
Global payments, purchasing foreign currency, trade and general forex advice
Fraud Prevention Telephone/Email: 087 575 9444
0800 110 132
+27 11 352 5910
All Hours
Fraud reporting
General Telephone/Email: 087 575 9404
info@fnb.co.za
08:00 - 19:00 Mon - Sat
08:00 - 13:00 Sun
Telephone Banking, enquiries
Home Loans Telephone/Email: 0877 30 11 44
homeloans@fnb.co.za
08:00 - 17:00
Sales and Existing business
Insurance Telephone/Email: 087 577 4777
08:15 - 16:30 Mon - Fri
Car, Home & Valuables Insurance Policy Servicing and Administration
Loan Queries Telephone/Email: 0860 102 631
personalloans@fnb.co.za
08:00 - 16:30 Mon - Fri
08:30 - 12:00 Sat
Loan and Student Loan queries
Loan Applications Telephone/Email: 0861 40 40 40
08:00 - 16:30 Mon - Fri
08:30 - 12:30 Sat
Loan and Student Loan applications
Non-Resident Banking Telephone/Email: +27 11 352 5025
NonRes@fnb.co.za
8:00-17:00 Mon-Fri
8:00-12:00 Sat
Non-Resident Banking Enquires
One Account Telephone/Email: 087 730 11 11
08:00 - 17:00
Enquiries for One Account only
Online Banking Banking online with a One Time PIN (OTP) Telephone/Email: 0875 750 000
08:00 - 19:00 Mon - Sat
08:00 - 13:00 Sun
Online Banking technical or navigation issues
Platinum Credit Cards Telephone/Email: 087 575 1122
24 hours / 7 days a week
Queries and account services
Premier Banking Telephone/Email: 087 577 7000
premier@fnb.co.za
08:00 - 19:00 Mon - Fri
08:00 - 13:00 Sat
Premier Banking enquiries and account services
Private Clients Telephone/Email: 087 730 6000
011 245 5080
info@fnbprivateclients.co.za
24 hours / 7 days a week
Private Banking enquiries and account services
Sales Telephone/Email: 0860 327 827
08:00 - 17:00 Mon - Fri
New cheque accounts, credit cards or overdrafts
Savings and Investments Telephone/Email: 087 320 4321
IPP@fnb.co.za
08:00 - 17:00 Mon - Fri
08:00 - 13:00 Sat
Queries and account services
Smart Device Contact Centre Telephone/Email: 087 736 7270
08:00 - 17:00 Mon - Fri
Smartphone and tablet queries
Telephone Banking Telephone/Email: 087 575 9404
08:00 - 19:00 Mon - Sat
08:00 - 13:00 Sun
Payments and transfers on your accounts
Wills, Estate Administration and Trusts Telephone/Email: 087 736 3555
trustservices@fnb.co.za
08:00 - 16:30
Draft/Review a Will, Report a deceased Estate, Trust Administration
For My Business Telephone Hours Description
Business Banker Telephone/Email: 087 575 9479
08:00 - 20:00 Mon - Fri
08:00 - 13:00 Sat
Business Banking enquiries and account services
Business Credit Card Telephone/Email: 087 575 9427
08:00 - 19:00 Mon - Fri
08:00 - 13:00 Sat
FNB Credit Card related queries
Connect Telephone/Email: 087 575 0001
connectsupport@fnb.co.za
08:00 - 20:00 Mon - Fri
Voice, ADSL and 3G Data enquiries
eBucks Telephone/Email: 087 320 3200
info@eBucks.com
08:00 - 18:00 Mon - Fri
08:00 - 16:00 Sat
09:00 - 13:00 Sun
Information on earning or spending eBucks
eBucks Travel Telephone/Email: 086 111 5252
travel@eBucks.com
08:00 - 17:00 Mon - Fri
Travel arrangements: including flights, accommodation, car hire, cruises and packages
Forex Telephone/Email: 08601 FOREX (36739)
Forex@fnb.co.za
08:00 - 17:00 Mon - Fri
08:00 - 12:00 Sat
Global payments, purchasing foreign currency, trade and general forex advice
Instant accounting Telephone/Email: 0860 222 255
08:00 -17:00 Mon - Fri
All FNB Instant Accounting related technical queries
Instant Payroll Telephone/Email: 0861 333 136
08:00 -17:00 Mon - Fri
All FNB Instant Payroll related technical queries
Merchant Services Telephone/Email: 087 575 0012
msservice@fnb.co.za
24 hours / 7 days a week
FNB Merchant Services (SpeedPoint Devices, etc.) related queries
Non-Resident Banking Telephone/Email: +27 11 352 5025
NonRes@fnb.co.za
8:00-17:00 Mon-Fri
8:00-12:00 Sat
Non-Resident Banking Enquires
Business Online Banking (Online Banking Enterprise) Telephone/Email: 087 575 0000
08:00 - 17:00 Mon - Fri
08:00 - 12:00 Sat
Business Banking technical or navigation issues
PayPal Telephone/Email: 0861 PAYPAL (729 725)
paypalenquiries@fnb.co.za
08:00 - 18:00 Mon - Fri
09:00 - 13:00 Sat
FNB PayPal Top Up and Withdraw service enquiries
RMB Corporate Banking Telephone/Email: +27 11 282 8000
coverage@rmb.co.za
07:30-18:30 Mon-Fri
All Corporate Banking enquiries
Sales Telephone/Email: 0870 327 827
08:00 - 17:00 Mon - Fri
New Business accounts, credit cards or overdrafts
The Ombudsman for Banking Services Telephone/Email: 011 712 1800
0860 662 837
info@obssa.co.za
Business Hours
Protect consumers from bad or inappropriate advice when it comes to the financial services
Contact Us
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