VezoPay

Secure, stylish payments. Your wallet is now wearable. With VezoPay, everyday payments are simple, secure and stylish. Powered by Fidesmo contactless technology, VezoPay lets you pay with ease from your wearable. Simply download the VezoPay App, link your FNB card, and tap to pay.

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VezoPay setup process

Download the VezoPay App

Download and launch the VezoPay App on your smartphone.

Set up your Vezo account

Follow instructions to set up a Vezo account or sign into an existing account.

Add your wearable

Select 'Add Wearable' and follow the prompts to link your wearable.

Link your card and activate

Follow the prompts to link your payment card and activate the wearable.

How VezoPay works

VezoPay uses Near Field Communication (NFC) technologies to make contactless mobile payments. This means that you can make a secure contactless payment virtually anywhere on any contactless enabled payment terminal.

VezoPay FAQs

Everything you need to know about paying with VezoPay.

What is VezoPay?

VezoPay, powered by Fidesmo, is a mobile contactless payment service that enables secure and convenient transactions using a payment ring.

How do I make a payment with my wearable?

Place your wearable near the POS device to complete the transaction. Please refer to your wearable manufacturer for guidelines on how to position the wearable during payment.

Can I add my credit card to VezoPay?

Yes. A virtual card is the preferred option to load onto a supported digital wallet, as it offers enhanced security features and allows you to earn higher eBucks rewards.

How can I delink my virtual card from the wearable?

View and remove cards linked to your Vezo wearable (Fidesmo Pay) on the FNB App by going to 'Settings' and then selecting 'Wallets + Subscriptions', or
Remove the card by using the VezoPay App

In the case of your device being lost or stolen, remember to call the FNB contact centre or visit your nearest branch to disable your banking functionality.

Where can I use VezoPay?

VezoPay works in stores where the contactless payment symbol is displayed. Not all point-of-sale terminals may be set up to accept contactless payments.

What happens if I can't complete my registration or don't receive an OTP?

Contact the FNB team via Secure Chat on the FNB App.

Why was my VezoPay transaction declined?

If a VezoPay transaction is declined, contact the FNB team via Secure Chat on the FNB App.

What cards can be loaded onto VezoPay?

VezoPay is available to all SA bank cards (virtual and physical), excluding Petro or Auto cards. A virtual card remains the preferred option to load onto a supported digital wallet, offering enhanced security features and higher eBucks rewards.

Is VezoPay supported outside my country?

Yes, VezoPay can be used everywhere. Just be on the lookout for the contactless payment symbol.

Does my wearable or phone need to be connected to the internet to Tap and Pay?

Yes.

How secure is VezoPay?

When you make a purchase, VezoPay uses a substituted version of your bank card number, ensuring it is never stored on your device or Vezo/Fidesmo's servers. Additionally, your card details are never shared with merchants during payment. Should your wearable or phone be lost or stolen, contact the bank immediately to cancel your card.

What should I do when my wearable is lost or stolen?

You must contact our support team via Secure Chat on the FNB App to cancel your card linked to the wearable. You should also remove your card linked to your wearable on the FNB App by going to 'Settings' and then selecting 'Wallets + Subscriptions'.

What are the benefits of using virtual cards with VezoPay?

Due to virtual cards only being accessible via a secure login to the FNB App, or your digital wallet provider, it is extremely difficult for fraudsters to compromise your virtual card details without actively committing fraud through phishing/vishing tactics. Additional innovative security features such as our dynamic CVV further frustrate fraudsters' attempts to compromise our customers. Virtual cards can also be created and activated instantly, allowing customers to maximise their eBucks rewards.

Not finding what you're looking for?

Contact our support team via Secure Chat on the FNB App.

VezoPay

Download the FNB App to add your virtual card, or request a call back and we'll help you get set up.

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Need to know more or want to start the process? Let us call you back.

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