Bank at FNB branches

Get your Smart ID or passport faster. Skip the Home Affairs queue and apply for your Smart ID or passport in under 10 minutes at selected branches.

Find a branch

Apply or renew a Smart ID or passport

Book and pay online to apply for a Smart ID or renew your passport. Then visit one of our seven FNB branches with Department of Home Affairs (DHA) representation to complete the process.

1

Register and pay

Visit the DHA website (dha.gov.za), select 'Smart ID Card' and 'Apply Online Now'. Complete your registration, then approve your payment via the FNB App or online banking by selecting 'Pay', then 'Government Bills + Smart IDs'.

2

Book your appointment

Log in to eHomeAffairs, select an FNB branch, then choose a date and time for your appointment.

3

Visit the branch

Bring your original identity documents, such as your Green ID book, passport, or birth certificate.

4

Collect your document

You'll receive an SMS when your Smart ID or passport is ready for collection. Bring your original identity documents when collecting it.

5

Participating branches

FNB Lynnwood (Grove Mall)
FNB Centurion Lifestyle
FNB 4 Merchant Place
FNB Green Point
FNB Burgersfort
FNB Cornubia
FNB The Glen

Replace a Smart ID

Replace a lost, stolen, or damaged Smart ID at selected FNB branches. No appointment needed.

1

Visit a branch

Visit the selected branch with your original identity document to complete your application, and have your fingerprints and photo taken.

2

Make your payment

Approve the payment using the FNB App or online banking.

3

Collect your document

You'll receive an SMS or in-app notification when your Smart ID is ready for collection. Bring your original identity documents when collecting it.

What to know when replacing your Smart ID

South African citizen

You must be a South African citizen (by birth or naturalisation) or permanent resident

No cash payments

Payments cannot be made in cash. They must be made via the FNB App or online banking

Quick process

Your photo and fingerprints will be captured in branch. The process takes about 10 min

Smart ID costs R140

Senior citizens (60+) do not pay for their first Smart ID

No documents needed

You do not need to bring documentation when applying for a Smart ID in branch

SMS notification

You'll receive an SMS or in-app notification when your Smart ID is ready to collect

Frequently Asked Questions

What is eHomeAffairs?

eHomeAffairs is a Department of Home Affairs online service that allows eligible South Africans to:

Apply for a Smart ID or passport
Pay for their application
Book an appointment to finalise the process

Payments cannot be made in branch using cash, debit, or credit card.

What happens after I complete my application?

You'll visit your selected branch on your appointment date and time. Your fingerprints and photo will be captured to complete your application.

Can't access eHomeAffairs. Who do I contact?

For help with eHomeAffairs, contact the Department of Home Affairs call centre on 0800 60 11 90.

Who visits the branch for a minor's application?

Passport applications: Both parents must accompany the child
Smart ID applications: One parent must accompany the child

How much does it cost to apply or renew?

Refer to the Department of Home Affairs website under 'Tariffs' for the latest fees.

Who can replace a Smart ID at an FNB branch?

This service is available to FNB customers with an active, funded transactional account. You'll need to use the FNB App or online banking, as payments are approved through these channels.

What services are available at the branch?

Your fingerprints and photo will be captured to complete your application.

How much does it cost to replace a Smart ID?

Refer to the Department of Home Affairs website under 'Tariffs' for the latest fees. FNB does not charge any additional fees.

When can I visit the branch?

You can visit participating branches from Monday to Saturday during branch operating hours.

DHA at FNB branches

Get your Smart ID or passport faster at selected FNB branches.

FNB App

Online banking

Branch

Qualifying criteria

•You must be a South African citizen (by birth or naturalisation) or a permanent resident

•You must be an FNB customer with an active, funded transactional account

•Passport applications: Both parents must accompany the child

•Smart ID applications: One parent must accompany the child

Required documents

•Your original identity documents, such as your Green ID book, passport, or birth certificate

Bank at FNB branches

Skip the Home Affairs queue and get your Smart ID or passport at selected FNB branches.

Find a branch