To get started, simply save our official WhatsApp number (087 392 5538) to your contacts and send us a message saying "Hi". Take control of your money.
Your privacy and security matters. WhatsApp uses end-to-end encryption, meaning your information is private, protected, and stays between us.
You'll know it's officially FNB by the blue verified tick next to our name in the chat. This seal confirms FNB as an official WhatsApp business account.
Set up a secure 5-digit eWallet login PIN so that only you can access it. Keep your PIN safe and don't share it with anyone.
eWallet has evolved and now offers far more than the ability to receive money. You can now access a wider range of financial services and benefits designed to make your everyday transactions easier, smarter, and more rewarding.
To get started, save our WhatsApp number (087 392 5538) and send us a "Hi". We'll simply need your name, surname, ID number, and source of funds to start evolving your eWallet. Because when you give us more, we give you even more.
No need to wait for someone to send you an eWallet, set up your own eWallet on our WhatsApp to manage your money safely at your fingertips, right from your phone.
Need cash? No bank account? Get between R50 to R500 depending on what you qualify for, interest free. Easy, safe and private. Use it for whatever you need, when you need it most.
Pay and get paid with PayShap - no bank account needed. Use your cellphone number to get paid instantly from any bank.
Receive payments from other bank accounts into your eWallet and make payments into other bank accounts from your eWallet.
You can now share your eWallet money with each other. You can easily send money to anyone with a valid South African cellphone number — making it easier than ever to help out friends or family.
Withdraw cash from your eWallet at Pick n Pay, Checkers, Shoprite, Usave, PEP and Ackermans. Dial *120 *277*4# to get a one-time PIN to present at the till.
Pay
Pay for fuel or snacks with your eWallet at Shell, Sasol, Engen and TotalEnergies. Dial *120*277*4# to get a one-time PIN to present at the tills.
Get cash
Get cash at Pick n Pay, Checkers, Shoprite, Usave, PEP and Ackermans. Dial *120*277*4# to get a one-time PIN to present at the tills.
Spend
Use your eWallet to buy Uber, 1Voucher, Showmax vouchers and more. Plus pre-paid electricity, data and airtime.
How to use eWalletNo need to withdraw the eWallet, transfer funds via the FNB App.
Once you have successfully linked your eWallet on the FNB App, you can transfer funds from your eWallet to your FNB account.
Locate participating ATMs, AgencyPlus agents and retail partners to spend or withdraw your eWallet.
How does the eWallet recipient use their eWallet to make purchases at retail partners?
What happens if I send money to the wrong cellphone number?
Please contact the eWallet Call Centre on 087 392 5538.
Note: there may be a charge when requesting a reversal and reversals are not guaranteed.
What is the maximum balance of the eWallet?
The maximum balance in the eWallet is R14 000
What is the maximum amount that an FNB customer can send to an eWallet?
It depends on the channel you're sending from.
The maximum amount you can send to an eWallet:
R3 000
R1 500
R15 000
R3 000
If the system identifies the transaction as potentially fraudulent, these limits may be reduced.
How does the recipient get cash?
Why is my Send Money transaction blocked or why is the limit reduced?
The system checks whether the transaction is potentially fraudulent and if so, blocks the Send Money transaction or applies reduced limits.
If you would like to query this, please contact the relevant call centre below.
087 575 0000
Monday to Saturday 08:00 to 19:00
087 575 0362
Monday to Saturday 08:00 to 19:00
087 392 5538
Monday to Saturday 08:00 to 19:00
How can I protect my eWallet funds?
Dial *120*277# and select 'Protect eWallet' to set an eWallet PIN.
What is the difference between a temporary ATM PIN and an eWallet PIN?
A temporary ATM PIN is used to get cash at an FNB ATM. An eWallet PIN is used to protect funds in the eWallet.
What is the difference between the free (*130*277#) and paid (*120*277#) dial strings?
If you have no airtime use the free dial string: *130*277#. You will then be directed to purchase airtime. Thereafter, use the paid dial string: *120*277#.
What if I have another query or need to speak to someone about an eWallet problem?
Contact the eWallet Call Centre on 087 392 5538.
How do I initiate an eWallet reversal?
The sender can initiate a reversal via:
How long do I have to reverse an eWallet?
Note: The eWallet reversal process does not apply to Send Money transactions received into an eWallet that has been evolved.
How do I spend my eWallet?
Once you get an SMS notifying you that money has been sent, you can do the following:
