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Identity theft

24 hour single fraud line

SA only

087 575 9444

SA Fraud Prevention Service

0860 101 248

Email

www.safps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

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ATM fraud

Contact numbers for reporting
ATM related incidents (24 hr)

SA only

0800 110 132

Damaged or stolen cards

087 575 9406

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

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Card skimming

24 hour single fraud line

SA only

087 575 9444

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Outside SA

+27 11 369 2924

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Online fraud

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Report damaged + lost cards

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Scams

24 hour single fraud line

SA only

087 575 9444

Email

bchotline@fnb.co.za

South African Police Services

419scam@saps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Shoulder surfing

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

SIM swap

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Report incident

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

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Stay inContact

With inContact you can keep track of money going in and out of your account for FREE

Manage transactions

Identify any unauthorised transactions and helps you to manage the funds on your accounts

Complete control

You decide when and how you want to receive messages about money going in and out of your account

 

Decline inContact

Decline inContact messages advises customers of why their transactions are declined

Notifications

Monitor + control

Stay in touch with your finances with inContact (SMS + email) and authorise payments with OTPs.

inContact SMS + email

Stay inContact

With inContact you can keep track of money going in and out of your account for FREE

One time PIN (OTP)

Personal + unique

A One Time PIN (OTP) is a series of unique numbers sent via SMS or email to you to be entered when you do certain transactions on your account.

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Physical address

4 Merchant Place
Corner Fredman Drive and Rivonia Road
Sandton
2196

Postal address

PO Box 650149
Benmore
2010