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Identity theft

24 hour single fraud line

SA only

087 575 9444

SA Fraud Prevention Service

0860 101 248

Email

www.safps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

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ATM fraud

Contact numbers for reporting
ATM related incidents (24 hr)

SA only

0800 110 132

Damaged or stolen cards

087 575 9406

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

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Card skimming

24 hour single fraud line

SA only

087 575 9444

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Outside SA

+27 11 369 2924

Close

Online fraud

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Report damaged + lost cards

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Scams

24 hour single fraud line

SA only

087 575 9444

Email

bchotline@fnb.co.za

South African Police Services

419scam@saps.org.za

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

Shoulder surfing

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]
Debit card fraud claim form [0.690 KB]

Close

SIM swap

087 575 9406

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Close

Report incident

24 hour single fraud line

SA only

087 575 9444

Outside SA

+27 11 369 2924

Account claim forms

Credit card fraud claim form [0.678 KB]

Debit card fraud claim form [0.690 KB]

Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

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Guard against identity theft

Do

Store personal and financial documentation safely.

When destroying personal information, either shred or burn it.

Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.

Verify all requests for personal information.

Report stolen ID or driver's license to the South African Police and on the  SAFPS (South African Fraud Prevention Services) website immediately.

Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.

Request that sensitive documents be sent via registered mail or door-to-door mail.

  

Don't

Don't carry unnecessary personal information in your wallet or purse.

Don't give out personal information on the phone, fax or on social media platforms.

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Malware

What is a Trojan?

A Trojan is a software program that claims to do something useful but is actually malicious. Some banking malware is referred to as banking Trojans.

 

What can a Trojan do?

Some of the more sophisticated Trojans are called man-in-the-browser Trojans. These Trojans once installed wait for the user to enter their Online Banking session.

Once this event occurs these Trojans use html injection (a special technique to add fields to the webpage) to request confidential information from users. For example, when the user logs in they may be prompted for an additional field such as a card number and PIN. However, this request is from the Trojan and not the bank, but the user is not aware of this.

More sophisticated Trojans of this nature can "bank" whilst you bank, creating additional payments during your banking session and preventing you from seeing any of the activity in the browser.

 

What have you learnt?

Once again users are generally tricked into installing these Trojans.

Don't just download and run programs. Keep your antivirus up to date and run frequent scans using both the native antivirus as well as Webroot® which is provided free of charge to all Online Banking users.

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Remote access

It is the ability to get access to a computer or a network from a remote distance. The fraudsters use this method by accessing the computer and defrauding customers. Customers should never provide anyone with the ability to remotely access their devices.

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When online

Do

  • Always type in the URL: https://www.fnb.co.za
  • Memorise your username and password, never write it down or share it with anyone, not even with a bank official.
  • Choose an unusual username and password that are hard to guess and change them often.
  • Make sure your username and password cannot be seen when you enter them (shoulder surfing).
  • Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on its systems.
  • If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swop on your number. If confirmed, notify your bank immediately.
  • Only make purchases with your card on reputable websites with addresses that starts with https:// and look for the lock image on the toolbar.
  • Install a spam blocker on your system. This will ensure that fraudsters find it difficult to send you phishing e-mails.
 

Don't

  • Do not access the bank's website via Google search as it might lead you to a spoofed site.
  • Do not use web links that are saved under your favorites.
  • Don't use internet cafes or unsecure terminals (hotels, conference centers, etc.) to do your banking.
  • Never open suspicious or unfamiliar emails or attachments as these often contain harmful programs.
  • Never allow any website of a merchant to save your personal and banking details.
  • When the option presents itself, always remember to select 'No'.

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SIM swap

Please reword-info obtained from competitor bank site as we had no content on this subject currently

You should:

  • Protect your personal, bank account and cellphone account information - also when you're online.
  • Immediately investigate when you notice that you are not receiving calls and messages.
  • Keep your phone switched on - otherwise you will not notice when your SIM card has been swapped.
  • Register for inContact so that you stay informed of all transactions on your account.

If FNB becomes aware of a SIM swap, a temporary hold is placed on your account for 36 hours to allow you to authenticate yourself and advise us if the SIM swap was legitimate. This might be If the SIM swap was legitimate, you can wait out the 36 hours or authenticate yourself by calling our Contact Centre. Once you have been verified as the actual Absa customer, the hold will be lifted.

Also take note of the latest porting scam. (this looks generic to ABSA-need to add FNB info)

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Identity theft

When your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.

Examples of personal information

  • ID
  • Passport
  • Driver's license
  • Payslip
  • Municipal bill and merchant account statements
  • Bank statements
    

Below are guidelines to help protect yourself

Link

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Online fraud

FNB will never ask you to access your online banking through a link in an email.

Your PC is hacked or spy/malware is loaded onto your PC. Your key strokes are then monitored, including your password. This usually occurs after you have download software onto your PC from an unsecure website.

    

Below are guidelines you can use to protect yourself when using online banking and the internet.

Malware/spyware

Remote access

Banking and internet security guidelines

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Identifying SIM swaps

A SIM swap is the process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card.

Examples of fraud

Fraudsters perform a SIM swap of customers' cellphone numbers in order to obtain the One Time PIN (OTP) notification or any other notification they could use to their advantage to defraud customers.

    

Below are guidelines to help protect yourself

SIM swap guidelines

Digital fraud

Understanding digital fraud

FNB Security Centre provides you, our client with the comprehensive information you need to protect yourself against fraudsters and simplifies the process to report a fraud incident.

Identity theft

Protect your identity

Identity theft occurs when your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.

Online fraud

Preventing online fraud

FNB will never ask you to access your online banking through a link in an email.

SIM swap

Identifying SIM swaps

A SIM swap is the process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).