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FNB on COVID-19

Financial guidance
& latest news

FNB on COVID-19

We can help your business bank safely and securely. Use Online Banking or the FNB App to download statements, make payments and do transfers. You can also learn business skills with Fundaba on the FNB App.

Ways to bank
 

Take note

Essential Banking Services

In line with announcements made by the Banking Association of South Africa, we can confirm the following is effective immediately:

  • All essential banking services will remain open during the lockdown to ensure clients can continue to access financial services. All call centres, ATMs and point of sale (POS) devices will be operational.

  • Only selected branches with reduced hours will be open during lockdown.

  • Branches may have less staff than usual - we request that you are patient and are compliant with the necessary health and safety measures which have been implemented in our branches - such as the use of hand sanitiser and practicing social distancing as much as possible.
View the list of open branches
 

Business Banking

Branch operating hours:

Monday - Friday: 9h00 - 15h30
Saturday: 9h00 - 11h00
Sunday: No trading

Business Desk operating hours:

Monday - Sunday: 8h00 - 20h00

We encourage our clients to make full use of our comprehensive suite of sales, service and transactional capabilities available on the FNB App and Online Banking for Business.

 

COVID-19 and FNB

In this section, you can expect to find crucial updates from the World Health Organisation and the South African Government.

COVID-19 updates:

Please visit these trusted websites for critical COVID-19 updates:

World Health Organisation (WHO) SA Covid-19 updates National Institute of Communicable Diseases (NICD)

Public Hotline number: 0800 029 999

 

How can we help you?

Get in touch

If you need any specific assistance or have any queries, please don't hesitate to contact us or refer to some of the helpful information loaded here.

Business Desk

For all general business banker queries (including Digital Banking) - please call our Business Desk on 087 736 2247. Please note that the Business Desk has revised operating hours from 8am to 8pm from Monday to Sunday.

Online Banking Desk

For queries and assistance relating to online banking - please call our Online Banking Desk on 087 575 0000.

Merchant Services

For any queries relating to your merchant device, please contact the Merchant Services helpdesk on 087 575 0012 or send an email to MSService@fnb.co.za. Our operating hours are:

  • Monday to Friday: 6am to 6pm
  • Saturdays & Sundays: 8am to 12pm

Insurance Brokers

For any queries regarding your short-term insurance policy, contact your Broker or your dedicated Service Broker directly via phone or email.

Travel Insurance

For Travel Insurance related queries and claims please email the Travel Insurance Helpdesk on claims@tic.co.za

Fleet Services

Should you require any assistance or have any queries, please contact Fleet Services at:

  • Fleet Services Call Centre 0861 233 233
  • Fleetsupport@fnb.co.za
  • Managed Maintenance Call Centre 0861 102 090
  • Fuel Authorisation Call Centre 0861 000 575

    • Or contact your dedicated Fleet Relationship Manager. At this time, we also urge you to make use of our Self-Service platform to do your necessary card administration.

Foreign Exchange

Foreign Exchange for Business is fully operational for all your global payment and receipt requirements. Please contact your Business Development Manager or our eSolutions team to provide any assistance on all foreign exchange related transactions. Our global payments platform is also available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment

Should you require any further assistance, contact 08601 36739 or email forex@fnb.co.za. Operating hours are:

  • Monday to Friday: 8am to 5pm
  • Saturday: 8am to 12pm.

Remember our global payments platform is available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment.

PayPal

For any PayPal queries, contact us on 087 572 9725:

  • Select option 1 for FNB PayPal queries
  • Select option 2 to speak directly to a PayPal agent

Operating hours are:

  • Monday to Friday: 8am to 5pm
  • Saturday: 8am to 12pm.

 

Alternative Funding

South African Future Trust(SAFT)

In response to COVID-19, and with the aim to mitigate the immediate economic impact, the Oppenheimer family had pledged R1 billion to extend a financial lifeline to employees of South African small, medium and micro-sized enterprises (SMMEs) and FNB assisted as an agent of the South African Future Trust.

Due to the overwhelming number of applications for SAFT funding, our portion of the fund is now fully subscribed. Funding was provided to businesses on a first come, first served basis. Unfortunately, we are unable to process any more requests for SAFT funding. Should further funds become available, we will re-evaluate and be in touch with applicants.

Other relief measures remain available to qualifying clients, please visit the FNB App, or our website and select COVID-19 for more information.

 
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Support

SME Assessment

The submission of the SME Assessment will be used as an application for SAFT funding as well as various other relief measures offered by FNB and other providers.

Your submission will be assessed against set criteria and if your businesses meets these criteria, we will process your application for the applicable relief initiative.

Q: Where can I find the SME Assessment?

A: The SME Assessment can be found on the FNB App or once you've logged into your banking profile on the FNB website. From the app, or once logged in on your profile on the website, click the COVID-19 icon > For my business > SME Assessment

Q: Why should I complete the assessment?

A: We need additional information from our clients to assess how we can help them during COVID-19 with specific reference to Alternative Funding. We will review and assess each application to determine how best to help clients.

Q: What will the questions in the assessment cover?

A: We cover the following topics in the assessment:

  • Demographic details
  • Ownership details
  • Trading details
  • Employee details
  • Financial details
  • COVID-19 Readiness and Risk

Q: How will I be informed throughout the process?

A: FNB will be communicating with clients on an ongoing basis via SMS, email and push notifications messages on the FNB App.

Q: How will the applications from the SME Assessment be assessed?

A: We have an expert team who will review and assess every application individually to determine how we can best help each client.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider 1929/001225/06 (NCRCP20).