Replacing your card has become convenient with our Card Delivery service. You will no longer need to go to your nearest branch to collect a replacement card for the one that was lost, stolen or damaged.
Call 087 575 1111 for information on having your card delivered to where you are.
Delivery may take 3 to 5 working days. *Delivery fees apply for Classic, Gold as well as Petro Cardholders.
Bank safely and securely 24/7 with Online Banking.
Online Banking is the convenient, real-time way to access your accounts. Pay, transfer, trade and invest using easy online navigation - all from the comfort of your couch.
Banking Online is:
When using your Online Banking, you pay no data fees.
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With Online Banking you can do your day-to-day banking:
You can also buy:
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You can use Connect to:
You can take control and protect your account by:
You also get additional features that include:
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View our How to register for Online Banking demo
Terms, conditions + rules apply.
Bank safely and securely anywhere, any time with Cellphone Banking.
Access your money by banking in the palm of your hands using your cellphone. Even without your bank card, you can now do your banking via Cellphone Banking.
Using Cellphone Banking, you pay no data fees.
With Cellphone Banking you can do your day-to-day banking:
You can also Buy:
Dial *130*321# to register and start banking on your phone today!
For assistance, call 087 575 9405 .
Terms, conditions + rules apply.
Discover Fast, reliable and secure banking, whenever, wherever on the FNB App. Enjoy full control of your banking,24/7,without the need to go to a branch Plus,the FNB App is free to use on all major networks. No data costs are charged no matter how many transactions or how long you use the app.
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Do your day-to-day banking:
You can also buy:
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You also get additional features that include:
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Visit your App Store to download the FNB Banking App today. Just register and you're on your way. Downloading the FNB Banking App is compatible with Android™, Apple™, BlackBerry™ and Nokia™ Symbian devices*. For queries, email: fnbappsupport@fnb.co.za To find out how to link your device, call: 087 575 0362 View the software license agreement and remote banking agreement
*Android devices include HTC, Samsung, LG, Motorola, Sony Ericsson and Huawei. BlackBerry devices include the Torch, Storm, Bold and Curve that are OS5 or higher
Terms, conditions, rules+ standard network rates apply.
A free electronic messaging system sending transaction notifications to your smartphone.
inContact offers you the ability to:
inContact will not send messages for transactions on accounts you access via a link or mandate. You can register for this service at any FNB branch.
Decline inContact messages are an innovative and convenient method of advising customers of why their transactions have been declined. These messages are identical to normal inContact notifications and this service is also free.
Helping you understand your declined transactions
Decline inContact is an innovative, free service that lets you know the reason why a card transaction had been declined.
Decline inContact suggests a remedy for each decline, putting the power back in your hands.
This service is absolutely free and no registration is necessary.
Should you ever require additional information on a declined transaction, please call the number on the back of your credit card.
Terms, conditions and rules apply.
Protection in the event of a lost or stolen card.
Report a lost or stolen card within 24 hours of the incident to a dedicated, toll free, 24 hour hotline and FNB will assist in the event of a non-PIN related fraud incident on your account before the card is cancelled.
Lost Card Protection may not apply if it is determined that you were careless in protecting your card or PIN.
Should your card get lost or stolen, call the Lost Card hotline immediately on 087 575 9406
Protect your card against fraudulent use online. Online Secure uses a One Time PIN (OTP) that is sent to you and comes at no extra cost. To activate Online Secure on your card, you must be an Online Banking user.
Activate your card by logging on to your Online Banking profile and following these prompts:
How to use Online Secure when shopping online:
Financial planners
Tailor-make your (family's) holistic financial plan with our Financial Advisors and our Goal-Based Financial Planning approach. We will expertly guide and help you to identify, prioritize and plan for your financial future, needs and goals.
Portfolio Managers
Take advantage of long-term capital appreciation by expertly investing in local and global stock markets around the world, guided by one of our skilled Portfolio Managers.
Fiduciary Specialists
Let us help you leave a legacy that will last a lifetime. Our expertly skilled Fiduciary Specialists can help to protect your loved ones as well as your hard earned money, with solutions from Wills to Family Trusts, we've got you covered.
Benefit from the secure payments ecosystem that PayPal offers:
*Stop and reverse debit orders of R200 or less on the FNB Banking App
Secure Chat™
A team of bankers is available anytime you need them. Simply access Secure Chat™ on the FNB Banking App for a direct service that lets you message your team of bankers with a question, query or instruction, no matter where you are.
A Personal Loan from Private Clients is there to help you out when you need quick access for those planned, and sometimes unplanned expenses.
An unsecured credit solution that offers you the ability to determine your loan amount (R1000 - R300 000) as well as the repayment term (1 - 60 months). FNB will not charge any penalties if the loan is settled early. We also offer an instalment-free month in January (terms and conditions apply).
Private Clients offers you specialist lending expertise and services. Our flexible lending products can be shaped to your advantage - taking into account your requirements, desired funding amount and objectives. Our Home Loan, Structured Loan and Single Facility products offer you flexibility, convenience and competitive interest rates. Speak to your Private Banker for more information to help you choose the lending solution that will be best suited to you.
When the opportunity arises to expand your investment, finance a new business endeavour or invest in real estate, our Securities-Based Lending solution gives you direct access to the funds you need without having to liquidate your existing investments.
This tailored short-term finance (three years or less) allows you choose from various pricing options and repayment schedules. Depending on the repayment option you select, you can access further funds during the course of the loan.
With FNB Savings and Cash Investments capital and quoted returns are 100% guaranteed.
FNB Money Maximiser
The Money Maximiser fee is included on the Bundled pricing option. Earn a money market fund related rate, while enjoying guaranteed capital and quoted returns. You have instant access to your investment, without penalties, via the FNB Banking App and Online Banking.
Investing in shares is an important way to diversify your portfolio and achieve favourable returns over the long term. We offer you a range of investment options that enables you to invest and trade on the JSE, ZAR and global exchanges in a way that best suits you.
Tailored investment options:
Our Horizon Series aims to help you reach your investment goals by growing your money faster than inflation. Our range of five unit trusts combines the best in the market and has been built by investment experts across FirstRand.
Understanding the Horizon Series:
Tax-Free Cash Deposit: Capital and quoted returns are 100% guaranteed. Interest that is earned will not be taxed and there are no monthly fees. Access savings after 32 days' notice.
Tax-Free Shares Account: Invest in the top 100 companies on the JSE via an ETF, by using Online Banking or the FNB Banking App and pay no tax on capital gains and dividends earned.
Tax-Free Unit Trusts: With a Horizon Series Tax-Free Savings Account you will benefit from additional growth on your investment, dividends and returns as a result of your Tax-Free Savings.
Goal-setting is integral to the success of any financial plan. Which is why at FNB, we focus on a Goal-Based Financial Planning approach with a clear aim to identify, prioritize and plan for our client's individual and business financial planning goals over their lifetime.
Our Financial Planners have the necessary skills to guide clients through this journey thereby better enabling them to achieve their, risk, investment and retirement planning.
We begin this approach begins by articulating each client's financial journey and then implementing an underlying strategy and solution to support the realization of each goal over time.
Our team will also draw from the services of a Fiduciary specialists who will help you protect, manage and preserve your wealth.
They will craft personalized solutions including:
Banking on the app is a fast, easy and convenient way to transact from the comfort of your home, or on the move. Everything you need is at your fingertips. From everyday banking to paying for in-store purchases without cash or a card.
Qualify to earn eBucks when you transact on the FNB Banking App.
Manage all your cards on the app, this is what you can do:
Forgot your wallet? Make cardless cash withdrawals at any ATM.
Tap and pay with your Android smartphone. Simply register on the app.
Check your complimentary visits to SLOW Lounges.
FNBy is here to help with step-by-step guides and great benefits. From a fully functional account that can be used for day-to-day banking to a savings account with great interest rates - FNBy is the full banking solution!
It is never too early to start learning about money and how to manage it.
As you mature into the next stage of life, FNB is mindful of the change in your needs and your lifestyle.
The Premier Select portfolio offers you an array of banking, savings and short-term insurance products and services tailored just for you.
Open a Global Account online and save in one or more of the 9 currencies available. It's free to open, with no monthly fees, plus you can get a linked card and earn eBucks points on the balance.
Set up a savings goal
Set up and monitor a savings goal on the FNB App to start saving for your perfect getaway.
Get your visa ready
Generate and download your letter for your visa application from your banking profile.
On the app
Online Banking
Get rewarded with eBucks
Still deciding on a destination or already have one? You and your family can take advantage of eBucks travel deals and discounts.
Visit our eBucks travel website and take a look at all the specials and packages on offer.
With a Global Debit Card
Get your Global Debit Card linked to your Global Account to make sure you have access to funds when travelling. It's quick and easy and funds are available in Dollar, Pound and Euro.
With a Cash Passport™
Avoid currency fluctuations and keep track of your spend with a Cash Passport. It's easy to order, load and reload, even while abroad in your selected currency (Dollar, Pound, Euro, Australian Dollar).
With foreign notes
Keep some cash in the currency of the country you are travelling to. Order foreign notes online quickly and easily, with free delivery to your door for orders over R5000.
Remember, foreign currency can be ordered up to 60 days before travel.
More about foreign exchange options
Relax and take it SLOW
Relax in comfort at SLOW Lounge. Spoil yourself, catch your breath, settle into a good book or enjoy some tasty snacks while waiting for your flight.
With our new Global Debit Card, you get access to more than 1000 airport lounges outside South Africa.
More about access to airport lounges worldwide with LoungeKey
Ensure you have the latest version of the FNB App downloaded on your smartphone.
It's safe
Before your trip, make sure that you have verified your FNB App device.
Simply let us know that you will be out of the country via Secure Chat on the app so we can act speedily should we notice suspicious transactions on your accounts.
It's convenient
With the FNB App you can handle your finances as per normal, keep track of your account activity and approve Online Banking transactions via Smart inContact. It's safe and cannot be intercepted.
Connect your FNB App to your nearest Wi-Fi hotspot or purchase data in the country you are visiting to use the app just as you would at home.
When abroad
Whenever you need us, we are just a call away.
When back home
When returning back home, you can retain any unused funds in your Global Account so you can start saving for your next trip, or you can transfer it back into your FNB account for free.
Should you have a Cash Passport, don't forget to cash out the remaining funds back into your FNB account, for free.
Some important contact details to save
Credit Card & Debit Card
0860 FASTAP (327827)
Foreign Exchange, Travel Card & Global Account
08601 FOREX (36739)
Global Travel Insurance
0861 490 100
You can also find all our important contact numbers on the FNB App.
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Make your money go further each month with more rewards and family benefits from eBucks.
Even more family benefits
For more information on eBucks Rewards and how you can make your money go further, download the FNB App or visit
www.ebucks.com
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Terms, conditions and rules apply.
*Discount excludes taxes. Terms, conditions and rules apply.
Existing customers can now invite their Spouse or Partner to experience the same level of benefits, rewards and service that they have become accustomed to, regardless of their spouses income.
For a single discounted monthly fee of R250, your Spouse or Partner1 will get access to an all-inclusive portfolio of products, which includes:
They would also have the opportunity for their monthly fees to be waived/rebated on the following products:
To apply, complete the call me back form
Terms, conditions and rules apply.
1 Only one spouse per household will be eligible for the spousal pricing option
2 Fees are applicable to foreign exchange transactions.
3 A minimum opening deposit of R100 000 is required to activate the account and must be maintained to continue earning interest. For transactional pricing on Money Maximiser, please refer to the "Savings and Investments pricing guide" on our website
4 Refer to terms and conditions of your credit agreement. Not applicable on FNB Fusion Private Clients and One Account
5 A minimum balance of at least £2 500 must be maintained in your FNB Channel Islands Current Account
6 A minimum balance of at least R25 000 must be maintained in your Securities Local Trader Account. The monthly account fee will be charged to your account and reversed in the following month.
Whether you are a qualifed professional, successful entrepreneur or nearing retirement, every aspect of the Private Clients offer has been purpose-designed with you and your Spouse or Partner in mind. Receive dedicated assistance from your Private Banker and superior service delivered through our 24/7 Service Suite and the FNB App.
Your dedicated Private Banker's role is to assist you in growing your wealth and maximising the value you receive with FNB Private Clients. Together with our Team of Specialists, we can assist you with a holistic range of services and advice including, but not limited to: Financial and Fiduciary Planning; Wealth Management; and Stockbroking. We know you are busy running a home, a business, a team or even all three and that you may need to attend to your banking outside of traditional banking hours. That is why we offer you the 24/7 Private Clients Service Suite and the FNB App should you need any assistance with your day-to-day transactional banking needs, such as: debit order queries; stamped bank statements; as well as eBucks Rewards queries.
AND, through our new Private Clients Account for your Spouse or Partner can enjoy the same Private Banking experience at a reduced monthly fee.
We know how important family is. Which is why we have designed our banking solutions to be all the help your family needs!
Your Spouse or Partner can now enjoy the same Private Clients experience for a reduced monthly fee of R250.
The FNBy Account is designed for kids, teens and young adults. Ideal to kick start your child's journey to financial independence.
From planning your family getaway to the honeymoon of your dreams, it takes
time and effort to get everything perfect. Let us help you finalise and enjoy each
stage of your trip.
Let us help you set up savings goals as well as generate and download your letter for your visa application.
When you go global, we help you transact with the world, with payment options to suit your needs.
The FNB App is your perfect banking tool while abroad. Transact wherever, whenever.
Remember to notify your bank that you will be going abroad so that your FNB Card isn't blocked when you need it most.
Private Clients is uniquely positioned to consider you and your family's broader financial requirements. Our holistic lending solutions offer both convenience and flexibility to suit your unique needs. Speak to your Private Banker to find out more.
An unsecured credit solution that offers you the ability to determine your own loan amount.
Our Property Finance solutions range from Home Loans to building a property portfolio or using complex mixed-collateral leveraged finance to help you unlock cash-flow from your fixed investment portfolio.
Improve your cash-flow or diversify your investment portfolio, without having to liquidate your securities.
Private Clients is committed to helping you build your wealth and achieve your financial objectives.
Whether short or long term, saving and investing with FNB ensures that your goals are realised.
Earn competitive interest rates while saving for unforeseen expenses and events. Capital and quoted returns are 100% guaranteed.
Pay no tax on your savings or investments, dividends and returns with any one of our Tax-Free Savings solutions.
Our qualified Financial Planners can help you with all your long-term investment; insurance and retirement needs today.
With news you can trust from leading online newspaper publications.
As an FNB Private Clients customer who holds a Fusion Account or Cheque & Credit Card you will receive a discounted subscription to a variety of world-class publications such as Business Day, Financial Mail and the Sunday Times.
These respected South African media sources guarantee you credible news, always.
The monthly subscription will give you access to:
New subscribers pay R10 for the first month, and thereafter receive a 50% discount and pay only R174 per month.
Copy and paste this link into your browser to subscribe: https://www.businesslive.co.za/subscribe/fnb/
