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Financial planning


Transacting & understanding your bank

I don't understand banking fees...

Do you find yourself in the same situation?

Your bank account is a valuable tool, which not only helps you access a range of services but if used wisely, you can keep track of your spending and income to assist with budgeting and saving.


Bank statements

The bank keeps a record of all your transactions throughout the month and provides it to you in your monthly bank statement. You can use it to keep track of your spending and as a tool for reaching your money goals. As part of doing your budget, make a habit of reviewing your bank statement regularly.

Verify the balance of your account at the beginning and the end of a month.

View all your bank transactions: what money came in and what money went out. This includes deposits, withdrawals, transfers, fees and interest earned or paid.

You can also see when a payment failed. For example, a debit order that bounced (didn't go through).


to reading your bank statement every month

  • It will help you track what is coming in and what is going out of your bank account
  • It will help you track what you are spending money on: are you spending a lot on takeaways and eating out? Are you spending a lot on movies and entertainment?
  • You can also notice if debit orders are still going off for accounts hat have long been paid up or closed
  • Going through your bank statement will help you track the debit and/or stop orders that are going off on your account and can help you track any fraudulent activity on your account such as unauthorised debit orders.
  • When you notice that you are paying high fees, consult your bank and enquire if there is a package that can offer you all the services you require at a flat rate that can help you cut down on bank fees.

Banking made easy


Debit card

A debit card gives you the benefits of electronic banking. You or your employer deposit money into the account and you use the money that you have available. It allows you to shop without having to carry cash.


Debit order

A debit order is another way in which you can pay a person or a business that you owe money to.


Stop order

A stop order is a way in which you pay a person or business that you owe money. You instruct the bank in writing that they must take a set amount from your account every month and pay it into the bank account of that person or business.



to use your debit card safely

  • When buying something make sure that the card you are given back is your own card.
  • Do not let your card get out of your sight. Rather go to the card machine with the shop assistant helping you or ask them to bring it to you.
  • Hide your PIN when entering it into the machine.
  • Store your debit and your credit card safely; treat your cards like cash.
  • When you have more than one debit or credit card, only keep the one you are likely to use in your wallet. Leave the others in a safe place at home.
  • Notify the bank immediately should you lose your card; and if the bank is closed, telephone the calll centre number to report a lost or stolen card.

Cellphone banking and online banking

Cellphone banking, also called mobile banking, as
well as online banking are all methods of banking in
which transactions are conducted electronically.

  • View balances;
  • Buy prepaid airtime, SMSs and data bundles;
  • Buy prepaid electricity;
  • Send money;
  • Pay your accounts;
  • Apply for loans;
  • Make payments (incl. once-off payments);
  • Transfer money between accounts;
  • Place notice on your savings accounts;
  • Send money;
  • Use your phone to scan and pay

Safety tips

when using mobile and online banking

  • Launch your banking app in secure Wi-Fi networks, don't use free Wi-Fi when doing banking
  • Try not to use public devices like shared computers when doing your banking
  • Make sure that your device has software to protect it against viruses
  • Always set passwords for your devices and do not leave your phone unlocked
  • Memorise your PIN, never write it down or share it with anyone.
  • If you receive a phone call requesting personal information do not respond and end the call.
  • Choose an unusual PIN that is hard to guess and change it often.
  • Remember, for your own security you are required to re-enter your PIN before each transaction.
  • If you think your PIN has been compromised, or you've been a victim of fraud, contact our fraud centre immediately and change your PIN.
  • Avoid responding to competition SMSs or MMSs.
  • Don't allow websites or phone apps to start without requiring a username or password from you
  • Don't select links you don't or trust
  • Don't open attachments from people you don't know
  • Only install apps you trust on your phone