FirstRand is known for delivering on its promises. It's a reputation that stems from our unique philosophy of owner-management. This philosophy was created by our founders, entrepreneurs who understood the value of treating their employees like owners so that every employee, regardless of their position, is fully empowered to make a real contribution to the group's success. With empowerment comes commitment and accountability and this has been the cornerstone to our sustained outperformance. Our philosophy guides how our people behave to deliver the best results for our customers, society, shareholders and each other.
Care for the business as if it were your own.
Take initiative and be a leader in your own right. Put your time, passion and energy into serving our customers' needs, knowing that you are empowered, entrusted and accountable.
Continue to build an environment that values differences, an environment where everyone's views and contributions can be heard and seen. Stay focused on the talent and ability of those around you, and not only their similarity to you. Be inclusive, gracious, decent and humble. Listen, reflect and only then respond.
Create a culture of sharing. Work together and build trust into all your relationships. We are team players who act for the long-term interests of the group, not self-interest or the short term. Everyone is encouraged to contribute outside their area of expertise, so we can unlock our collective wisdom and achieve the very best results.
Nothing limits our imagination like fear.
We've built a culture of bravery by speaking our minds and encouraging others to do the same. We enable bravery with a tolerance for failure, resilience, the courage to speak up and express and share opinions, and a spirit that is adventurous and ambitious.
Question behaviours that are inconsistent with our beliefs.
Fight for ethical conduct and transparency, both inside and outside FirstRand. Champion honourable behaviour and excellent service and treat your customers, colleagues and partners fairly, to build value for our communities and shareholders.
Think differently.
Believe in insight, creativity and its power to unlock value. Encourage curiosity, avoid intellectual laziness and make an effort to question the status quo, even when it is uncomfortable.
We take accountability for all we do. We step up, take a stand and help out. We remain true to who we are, holding ourselves to the highest standards. We challenge the status quo and tell it like it is.
Ethics is our guiding light. We do the right thing always, championing honesty and integrity, treating our customers fairly. We act in the best interests of our customers and our bank.
We have a bias for action and strive for effectiveness in everything. So we start with listening and understanding, work smart and get things done. We clarify and simplify, not confuse or complicate.
Solving people's challenges is our calling. Which is why we innovate with purpose in mind. We overcome obstacles and smash barriers, constantly improving, working on creating a better tomorrow.
Helpfulness is in our blood always. So we embrace optimism, compassion and caring. We pitch up and pitch in, ready with a smile to go the extra mile. We help each other and always deliver on promises.
At FNB, we're a lot more than just banking, finance and numbers. We strongly believe in helping to create a better world. And not just through the work we do on a daily basis that impacts our customers and the industry, but through inspiring and encouraging our people to get involved in projects outside their day jobs.
